VIP Manager (B2C)

We are an international B2C company operating in the iGaming industry, with a focus on the US Sweepstakes Casino market. Our team brings together talented professionals who embrace challenges, think outside the box, and continuously strive for excellence.

We're looking for a VIP Manager who is passionate about building long-term relationships with high-value players, delivering exceptional customer experiences, and developing effective retention strategies. If you enjoy personalized communication, working in a fast-paced product environment, and finding ways to increase player engagement and loyalty, we'd love to hear from you.

 

Responsibilities

• Manage a portfolio of VIP players and build strong, long-term relationships.
• Provide exceptional customer support through chat, email, and messengers.
• Monitor player activity and identify opportunities to improve engagement and retention.
• Develop personalized offers, promotions, and loyalty campaigns based on player preferences.
• Reactivate inactive VIP players through tailored communication.
• Handle escalations and resolve customer issues promptly and professionally.
• Work closely with CRM, Payments, Customer Support, Fraud, and Marketing teams.
• Maintain accurate records of customer interactions in the CRM system.
• Analyze VIP player behavior and provide insights to optimize retention strategies.

Requirements

• 1+ year of experience in VIP Management, Customer Success, Account Management, Customer Support, or Retention within iGaming.
• Excellent communication and interpersonal skills.
• Advanced English (B2–C1); additional languages are a strong advantage.
• Strong customer-centric mindset and problem-solving skills.
• Ability to build trust and maintain long-term client relationships.
• Experience working with CRM systems.
• Ability to multitask in a fast-paced environment.
• Analytical thinking and attention to detail.
   

What We Offer

• Fully remote work.
• Competitive salary based on your experience and expertise.
• Opportunity to join a fast-growing international iGaming product.
• High-impact role with direct influence on customer experience.
• Professional growth and career development opportunities.
• Collaborative, supportive, and ambitious team culture.
• Paid vacation and sick leave.
• Flexible working environment with opportunities to grow alongside the company.