(ECAmazon) E-Commerce Operations Specialist

📍 Kanto, Japan only — Applicants must already live in Japan’s Kanto region.
🇯🇵 Japanese citizenship and native-level spoken and written Japanese required.
🏢 Onsite training in Ichigaya, Tokyo (up to 2 weeks), then fully remote.

🏢 About the company

We’re hiring for the Japanese team of an international consumer products company. You’ll handle day-to-day e-commerce operations, with Amazon Japan as the main focus, and support sales across Rakuten, Shopify, Yahoo! Shopping, and TikTok Shop.

You’ll join a small team with direct access to the local CEO. The team works closely with the global headquarters to adapt and execute e-commerce initiatives for the Japanese market.

🎯 About the role

You’ll manage day-to-day e-commerce operations in Japan, with Amazon Japan as the main focus. You’ll work directly on product listings, A+ Content, and Amazon PPC, while also supporting Rakuten Ichiba, Shopify, Yahoo! Shopping, and TikTok Shop.

The global headquarters provides campaign direction and materials. You’ll adapt the content for Japanese customers, update product pages, set up ads, coordinate timelines, and report results. AI-assisted translation and editing are a regular part of the job.

The role also includes responding to customer inquiries by phone and email, coordinating with warehouse and shipping partners, and supporting seasonal promotions and new product launches.

🏠 Working conditions

💼 Employment type — Permanent, full-time employment.

📍 Location — You must already live in Japan’s Kanto region.

🚉 Onsite training — Up to two weeks after joining at the company’s office in Ichigaya, Chiyoda-ku, Tokyo, approximately five minutes on foot from Ichigaya Station.

🏡 Remote work — Fully remote from home after training.

🕘 Working hours — 9:00–18:00 Japan time, with a one-hour break and eight working hours per day. Hours are negotiable.

⏱️ Overtime — May be required and is paid separately. The company encourages completing work within scheduled hours.

📅 Days off — Saturdays, Sundays, and public holidays, with approximately 120 days off per year.

🌴 Paid annual leave — 10 days after six months of employment, increasing with tenure up to 20 days.

📋 Scope of employment — The company may designate changes to the scope of workplace or scope of duties.

🚭 Office policy — The office is smoke-free.

📋 Responsibilities

🛒 E-commerce operations and marketplace optimization

• Manage product listings and A+ Content on Amazon Japan. Update product information and check that changes appear correctly after publication.
• Manage product pages, stock availability, and order processing across Amazon Japan, Rakuten Ichiba, Shopify, Yahoo! Shopping, and TikTok Shop.
• Analyze sales and traffic data, report on performance, and identify improvements to product pages and day-to-day operations.

📣 Advertising and performance reporting

• Set up, submit, and monitor Amazon PPC campaigns, including Sponsored Ads, based on direction from the global headquarters.
• Set up, submit, and report on Meta, Google, and TikTok campaigns as needed.
• Review campaign performance and suggest or implement adjustments with support from headquarters.

🌐 Japanese content and localization

• Adapt English-language product descriptions, advertising materials, and promotional copy into clear, accurate Japanese.
• Use tools such as DeepL or ChatGPT to assist with translation, then edit the output for accuracy and natural Japanese.
• Prepare localized materials for final review by the local CEO.

📦 Customer support and logistics

• Respond to customer inquiries in Japanese by phone and email, including questions about orders, returns, and complaints.
• Coordinate with warehouse staff and shipping partners on dispatch requests, delivery schedules, and tracking.
• Follow up on order and delivery issues and keep customers and colleagues informed.

🚀 Promotions and product launches

• Help plan and execute seasonal promotions for the Japanese market.
•  Support new product launches, including preparing documents for relevant authorities and assisting with approval applications where needed.
• Help with other e-commerce and launch tasks as priorities change within the local team.

🔎 What we’re looking for

✅ Required

🛒 At least two years of hands-on Amazon experience, including direct experience with product listings, Amazon PPC, and A+ Content.

📍 Current residence in Japan’s Kanto region — Tokyo, Kanagawa, Saitama, Chiba, Ibaraki, Tochigi, or Gunma. You must be able to attend up to two weeks of onsite training in Ichigaya, Tokyo.

🇯🇵 Japanese citizenship and fluent spoken and written Japanese, including the ability to write clear product copy and communicate professionally with customers by phone and email.

🌐 English sufficient   for working with written materials from headquarters using translation tools.

🗓️ Familiarity with Japanese seasonal retail and the ability to apply it when coordinating campaigns and promotions.

📋 Good project coordination skills, including organizing tasks, tracking deadlines, communicating issues early, and following through independently.

🤝 Reliability, attention to detail, and a willingness to help across functions in a small team.

💻 Basic Windows PC skills, including Excel, Word, and email.

💼 Availability for full-time employment without concurrently running an Amazon or other e-commerce store or taking on freelance work.

⭐ Preferred

🛍️ Hands-on experience with Rakuten Ichiba, Shopify, Yahoo! Shopping, or TikTok Shop.

📣 Experience running Meta, Google, or TikTok ads.

🔍 Experience with SEO or product page optimization.

🎧 Customer service experience, including order inquiries, returns, or complaints.

🎨 Experience briefing or coordinating designers.

🖼️ Familiarity with Adobe Illustrator or Photoshop.

🤖 Regular use of AI tools such as DeepL or ChatGPT in your work.

💬 Additional spoken English for direct communication with the global team.

Training is available for additional sales and advertising channels you haven’t worked with before.

🌱 What you’ll gain

You’ll build experience across Japan’s major e-commerce channels and see how marketplace operations, advertising, customer support, and logistics work together. You’ll also support product launches and seasonal campaigns for a brand whose products are used by families and care providers.

💴 Compensation and benefits

💰 Base salary — Starting at ¥280,000 per month, with some flexibility depending on experience and skills.

📈 Salary reviews — At the company’s discretion, based on company performance and individual evaluation.

🗓️ Pay cycle — Payroll closes at the end of the month, with payment on the 25th of the following month.

⏱️ Overtime pay — 125% of the regular rate for up to 60 overtime hours per month and 150% for hours above 60.

🛡️ Social insurance — Health insurance, employees’ pension, employment insurance, and workers’ accident compensation insurance.

🏡 Remote work allowance — ¥3,000 per month.

🚆 Commuting expenses — Reimbursed for onsite attendance during training.

💻 Equipment — Company-provided PC and phone, shipped to you.

📄 Retirement — The company’s retirement age is 60, with continued employment available up to age 65 upon request.

🗓️ Probationary period

The first six months of employment are probationary, with the same salary and employment conditions. The company may extend probation by up to three months depending on progress in learning the role.

📩 To apply, submit your CV and briefly describe the Amazon listings, A+ Content, and PPC campaigns you’ve personally managed.