VIP Team Lead

We are looking for an experienced and driven VIP Team Lead to manage and develop a high-performing team focused on player retention and revenue growth in the iGaming industry.
The ideal candidate has a strong background in managing Sales and VIP teams, understands player lifecycle metrics, and excels in performance monitoring, coaching, and cross-functional collaboration. You will lead daily operations, ensure excellent service for high-value players, and align the team’s efforts with overall business goals.

HOW YOU WILL MAKE AN IMPACT

• Lead and manage a team of VIP Managers, overseeing daily operations, shift coverage, and workload distribution.
• Monitor and analyze key KPIs, including retention, ARPPU, redeposit rate, second-deposit conversion, and individual performance.
• Ensure high-quality service and proactive communication with VIP and high-value players.
• Handle escalated cases and complex communication scenarios.
• Align the team’s efforts with ongoing retention and revenue objectives.
• Collaborate with Product, CRM, Support, PRM, and Analytics teams to ensure full data visibility and optimize player lifecycle management.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience managing VIP account teams in iGaming—this is a mandatory requirement.
• Deep understanding of player lifecycle metrics and operational KPIs.
• Strong communication, leadership, and organizational skills.
• Upper-intermediate or higher level of English (B2+).

WHY YOU’LL LOVE IT HERE

• Flexible working hours and a remote setup, so you can plan work around your life—not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• Competitive compensation that truly reflects your skills and expertise.
• Employee referral bonuses and gifts to celebrate special occasions.
• 50% financial support for learning expenses to accelerate your professional growth.
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into friends.
• Wellness benefits to support your passion for sports, from yoga classes to gym memberships.
• Co-working space reimbursement to save you from always working from home :)