Customer Support Agent

Customer Support Agent | iGaming

🚀 About the Role

We are looking for an English-speaking Customer Support Agent to join our iGaming team!

If you enjoy communicating with people, know how to handle challenging situations, and are interested in developing your career in the online entertainment industry, we would be happy to meet you.

Your main responsibility will be to provide high-quality support to players, promptly assist with their inquiries, and ensure a positive customer experience.

🎯 Key Responsibilities

▪️ Handle customer inquiries via Live Chat and Email.

▪️ Assist players with registration, account-related questions, and website navigation.

▪️ Support customers with deposits, withdrawals, bonuses, and promotions.

▪️ Investigate and resolve player issues in a timely manner, escalating complex cases to the relevant departments when necessary.

▪️ Use CRM systems to maintain accurate records of customer interactions.

▪️ Follow internal procedures, service standards, and Responsible Gambling guidelines.

🔍 Requirements

▪️ Previous experience in Customer Support; iGaming experience will be an advantage.

▪️ English proficiency at B2 level or higher (written communication).

▪️ Strong communication skills and a customer-oriented mindset.

▪️ Ability to multitask and find solutions efficiently.

▪️ Attention to detail, responsibility, and ability to work under pressure.

▪️ Good computer skills and confidence using online tools.

▪️ Willingness to work shifts, including night shifts, weekends, and public holidays.

⭐ Would Be a Plus

▪️ Experience with online casino platforms and payment systems.

▪️ Understanding of bonus mechanics and KYC procedures.

▪️ Familiarity with CRM systems and customer support platforms.

▪️ Good written Dutch language skills.

💼 What We Offer

▪️ Full-time employment.

▪️ Fully remote work.

▪️ Flexible shift schedule, including night shifts and weekends.

▪️ Competitive salary.

▪️ Performance-based bonuses and additional incentives.

▪️ Opportunities for professional growth and career development.

▪️ A friendly and supportive team.

📩 Interested in this opportunity?

We would love to hear from you! Send us your CV and become part of our team 💙