Chargeback and Risk Analyst

Protect the money flow of a fast-growing global fintech

The Gist

We're a leading FinTech company that manages Virtual Asset Service Providers (VASPs) across Asia, Europe, and Canada. 

We're looking for a Chargeback & Risk Analyst to join the Compliance and Risk team.

You'll be on the front line of fraud prevention. You'll win disputes, catch suspicious transactions early, and help build smarter risk controls as the company grows. You'll work across borders, with product and data teams, and with the partners and clients who rely on a smooth dispute process.

If you like detective work, fast-moving payments, and seeing your impact in the numbers, read on.

Who You Are

You're sharp, organized, and driven. You'll thrive here if you:

• Know payments. You understand payment systems, card networks, and how disputes work.
• Have fought fraud before. You've worked in fraud prevention, transaction monitoring, or chargeback management.
• Think like an investigator. You're analytical, you solve problems, and you notice the details others miss.
• Handle pressure. Tight deadlines and a full queue don't throw you off.
• Own your work. You're self-motivated and keep many tasks on track at once.
• Explain things clearly. You can make complex information simple for any audience.

What You'll Do

• Win your disputes. Review incoming credit and debit card chargebacks and respond to payment providers on time to maximize win rates.
• Build strong cases. Prepare and maintain thorough documentation for every representment.
• Watch for fraud. Check fraud alerts and vendor risk systems every day to spot potentially fraudulent transactions.
• Make our defenses smarter. Work with Product and Data teams to improve fraud monitoring and risk mitigation programs.
• Keep partners and clients in the loop. Stay in regular contact about the dispute and chargeback process.
• Support customers. Help resolve complaints and questions about dispute claims.
• Stay compliant. Make sure your work follows internal policies, AML/BSA requirements, and applicable regulations.
• Pitch in on new projects. Support risk-related initiatives as they come up, in step with your line manager.

What You Bring

• Proven experience in fraud prevention, transaction monitoring, or chargeback management
• Strong knowledge of payment systems, card networks, and dispute processes
• Excellent analytical and problem-solving skills, with close attention to detail
• The ability to work efficiently under pressure and tight deadlines
• Self-motivation and strong organization, with the skill to manage multiple tasks
• Intermediate to advanced Microsoft Excel skills
• Clear communication, especially when explaining complex information
• Advanced English. Extra languages are a plus.

What's In It for You

• Competitive salary based on your experience and expertise
• A global stage. You'll join a leading international fintech operating across Asia, Europe, and Canada.
• Hands-on exposure to digital assets, VASP operations, and cross-border payments
• A team that builds. It's collaborative, innovative, and forward-thinking.
• Room to grow. You'll have long-term career and learning opportunities in fintech, payments, and risk management.

Think You Can Outsmart Fraud?

If you know the chargeback playbook and want to help write the next one, this could be your next move.

Let's talk.