Fintech Support Manager

We are looking for a Fintech Support Manager who will deliver a high-quality customer experience, support business clients throughout their journey, and coordinate the resolution of requests across internal teams.

 Key Responsibilities:

• Provide professional support to B2B clients through multiple communication channels, including the BankStore platform, email, messengers, and phone calls.
• Assist prospective and registered clients with platform registration and onboarding.
• Guide clients through platform functionality, corporate profile completion, document uploads, and the next steps of their customer journey.
• Collaborate with Compliance, Onboarding, Operations, Sales, and Product/Technology teams to resolve client inquiries efficiently.
• Manage complex customer requests, escalate issues to the appropriate teams, and follow up until resolution.
• Maintain accurate records of customer inquiries and communication history in internal systems.
• Ensure timely responses, follow-ups, and consistent client communication.
• Identify recurring issues, collect customer feedback, and suggest improvements to customer support processes and platform functionality.

 What We're Looking For:

• 2+ years of experience in Customer Support, Client Service, or a similar role, preferably working with corporate or international clients.
• English proficiency at C1 level, with strong written and verbal communication skills.
• Experience using CRM, Helpdesk, or other customer support management systems.
• Ability to communicate professionally across multiple customer support channels.
• Strong problem-solving skills, including handling complex inquiries and coordinating escalations.
• Understanding of customer onboarding processes.
• Excellent attention to detail, organizational skills, and a customer-focused mindset.

 Nice to Have: 

• Experience in Fintech, Banking, Payments, or Financial Services.
• Previous experience supporting international B2B clients.
• Basic understanding of KYC/KYB requirements and corporate onboarding processes.
• Experience using AI tools and customer support automation.