Head of VIP (TR-1) / IGaming

We are a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful products across global markets.

We are launching two new projects targeting Tier 1 markets. We are looking for an experienced Head of VIP to build and lead a team of VIP Account Managers.

This role focuses on setting up the VIP department, developing the team, and ensuring excellent service and sustainable commercial performance across both projects.

Key Responsibilities

• Build and lead the VIP Account Management department for two new projects.
• Recruit, onboard, train, and develop VIP Account Managers.
• Define account management standards, team workflows, and player portfolio allocation.
• Set individual and team KPIs, monitor performance, and provide regular coaching.
• Ensure proactive, personalized communication and a high standard of service for VIP players.
• Support the team in building long-term player relationships and handling complex requests.
• Monitor portfolio performance, player activity, retention, and promotional costs.
• Coordinate with CRM, Payments, Support, and other teams to resolve player issues and deliver a consistent experience.
• Adapt account management practices to player expectations in the Netherlands and the UK.
• Work closely with Compliance and Responsible Gambling teams to ensure appropriate player interactions.

• Provide regular reporting on team results, portfolio performance, and operational improvements.

   

What We’re Looking For

• Experience as a Head of VIP or VIP Team Lead within iGaming.
• Proven experience managing and developing VIP Account Managers.
• Experience working with Tier 1 markets, ideally the Netherlands and/or the UK.
• Strong understanding of VIP service, relationship management, and retention.
• Ability to build a department, establish processes, and set clear performance expectations.
• Strong analytical, communication, and leadership skills.
• Understanding of responsible gambling principles and their application to VIP account management.

• Professional proficiency in English.

   

What We Offer

• Fully remote work.
• Competitive fixed salary and a monthly performance-based KPI bonus.
• The opportunity to build and lead a VIP department across two new projects.
• Paid vacation and sick leave.
• Professional onboarding and continuous support.
• Career growth opportunities within an international company.
• Access to a corporate psychologist, including individual and group sessions.

• Monthly professional development training with our Learning & Development Department.

   

Ready to build a strong VIP team? We’d love to hear from you!