Technical Client Relationship Manager
The Technical Client Relationship Manager plays a crucial bridge role between our enterprise B2B clients, product management, and development teams. Our goal is to simplify global payments by providing businesses with highly-specialised payment processing tools.
We are looking for a specialist who combines exceptional communication and relationship-building skills with a solid technical background — someone who understands payment architecture, feels comfortable reading API documentation, and can pinpoint why a transaction failed without escalating every minor request to core developers.
What you will do:
- Act as the primary technical and business point of contact for key B2B clients and payment partners.
- Guide clients through API integration, webhooks configuration, and post-launch maintenance of our payment solutions.
- Investigate transaction failures, analyze HTTP status codes, error codes, payload mismatches, and trace transaction flows across the system.
- Translate client business/technical requirements into actionable tasks for engineering, product, and financial teams.
Monitor transaction metrics, success rates, conversion issues, and account activity to proactively address potential drops in throughput.
Skills we need:
- 3+ years of experience in product IT companies, FinTech, Payment Service Providers (PSP), or acquiring/payment processing platforms.
- Proven track record in B2B Technical Account Management, Client Relationship Management, or Tier 2/3 Technical Support.
- Solid understanding of how online payment flows work (authorization, capture, settlement, chargebacks, 3D Secure, refund lifecycles).
- Hands-on experience working with RESTful APIs, inspecting JSON/XML payloads, and tools like Postman/Swagger.
- Outstanding communication, negotiation, and conflict-resolution skills under time constraints.
Ability to explain complex technical issues to non-technical stakeholders and vice versa.
What will you get:
- Competitive salary aligned with your technical expertise and regular performance reviews.
- Opportunity to work with a high-load, complex FinTech product and directly impact its development.
- Flexible working hours and remote/hybrid friendly environment.
- 100% compensation for professional trainings, certifications, and specialized tech/FinTech conferences.
Friendly, collaborative team culture with active corporate events and continuous learning opportunities.
Our goal is to simplify global payments by providing businesses and individuals with highly-specialised payment processing tools.
Do you want to become a part of the team? Then put aside all doubts and feel free to click "apply for a job".