VIP Managers Team Lead (LATAM)

Hi! We are looking for a VIP Managers Team Lead (LATAM) to head our team.

We are seeking a Team Lead for our personal account managers in the LATAM GEO. Right from the start, you will help build the team: hiring managers, establishing VIP player management processes, and preparing the team for regional growth.

We expect you to: 

– Be fluent in Portuguese (B2 level or higher) for communication with both the team and players.

– Have 1+ years of experience in team management.

– Understand player retention principles, personalized communication, and bonus mechanics.

– Know how to organize team workflows, provide actionable feedback, and track key performance metrics.

Your key responsibilities: 

– Participate in hiring and onboarding personal managers.

– Organize daily team operations and distribute VIP players among account managers.

– Build communication workflows for VIP players: define standards, scripts, quality control, and handle escalations.

– Coach managers, conduct regular communication reviews, and help the team improve performance.

– Monitor VIP player activity, retention, and development; prepare reports and propose data-driven improvements.

– Collaborate with CRM, Bonuses, Analytics, and local GEO Support teams.

Nice to have: 

– Experience working with Latin American markets.

– Experience building a team or launching a VIP department from scratch.

– Understanding of Argentinian Spanish nuances and localized player communication.

What we offer: 

🌴 24 paid vacation days, 14 sick leave days, and 5 personal days off.

⏰ Flexible working hours — start between 9:00 AM and 11:00 AM.

🏥 Health insurance.

💰 Performance-based bonuses for individual and team achievements.

📚 Education reimbursement, internal meetups, workshops, and access to a corporate LMS with courses.

Interested in this role? Send us your CV — we’d love to get to know you!