Service Desk Engineer

The Role

We are looking for a motivated Service Desk Engineer to join our team and provide internal IT support to our employees. The ideal candidate has a strong technical foundation, can troubleshoot and resolve issues independently, communicates effectively with users, and is eager to learn and grow professionally.

In this role, you will work with Windows and macOS, computer and network hardware, corporate IT services, and access management systems.

What You Will Be Doing

• Provide technical support to employees both on-site and remotely.
• Log, categorize, prioritize, and resolve support requests using a ticketing system.
• Troubleshoot and resolve issues with Windows and macOS operating systems, software, and hardware.
• Install, configure, and update operating systems and corporate software.
• Set up and configure employee workstations, laptops, monitors, docking stations, and other IT equipment.
• Troubleshoot network connectivity issues and perform basic configuration of network equipment, Wi-Fi, Ethernet, and VPN connections.
• Manage user accounts and access permissions within the scope of Service Desk responsibilities.
• Provide IT support during employee onboarding and offboarding.
• Maintain accurate records and inventory of IT equipment.
• Collaborate with other IT teams and escalate complex incidents when necessary.
• Create and maintain technical documentation, user guides, and knowledge base articles.

What You Need for This Position

• Strong knowledge of Windows 10/11 and basic hands-on experience with macOS, including installation, configuration, and troubleshooting.
• Good understanding of computer hardware and ability to diagnose hardware and software issues.
• Solid understanding of computer networking, including TCP/IP, the OSI model, DNS, DHCP, IPv4 addressing, subnetting, and basic routing.
• Practical experience troubleshooting network connectivity issues, including Ethernet, Wi-Fi, and VPN connections.
• Basic knowledge of Microsoft Active Directory, user account administration, and access management.
• Understanding of Service Desk processes, ticket management, and incident escalation, with the ability to troubleshoot and resolve technical issues independently.
• English proficiency at B1 level or higher

Nice to Have

• At least 1 year of experience in Service Desk, Help Desk, or IT Support.
• Experience with Microsoft 365, Google Workspace, or device management tools such as Intune or Jamf.
• Knowledge of advanced networking concepts, including VLANs, NAT, firewalls, and routing.
• Basic knowledge of Linux/Unix or scripting experience with PowerShell, Bash, or Python.

What we offer for your success

• Very warm and friendly working environment
• 20 days off + paid national holidays, and 12 sick days paid by the company per year.
• Medical insurance, and health protection programs.
• Continuous professional development and growth opportunities.