E-commerce Customer Support Agent

We are looking for a reliable part-time Customer Support Agent for our e-commerce business.

Responsibilities

• Answer customer emails using our existing n8n-based support system
• Use and maintain the workflows we already have in place
• Make small adjustments when needed to keep the system efficient and easy to use
• Handle questions about orders, shipping, refunds, returns and products
• Work with Shopify and other e-commerce tools
• Report recurring issues and help improve the overall support process

Requirements

• Experience with e-commerce customer support
• Good knowledge of Shopify
• Some experience with n8n and confidence using existing workflows
• Strong written English
• German is a strong advantage
• Reliable, independent and solution-oriented

Remote, part-time, flexible hours.

When applying, please briefly tell us about your Shopify/n8n experience, your availability and your expected hourly rate.