Night Shift Support Agent

Hey there, future Night Shift Support Agent! Maybe you’re the one we’ve been waiting for — the person who can keep calm in the chaos of chats, explain things with clarity, and make users feel genuinely taken care of.

💪 YOUR QUEST-LINE:

• Communicating with users via live chat, helping them solve questions and providing clear, friendly assistance;
• Working night shifts and ensuring consistent, high-quality support coverage during nighttime hours;
• Investigating technical or account-related issues, understanding user context, and offering effective solutions;
• Assisting users with questions about digital items, platform mechanics, and transactional flows;
• Escalating complex or sensitive cases when needed, while keeping users informed throughout the process;
• Identifying recurring questions and contributing to updates for internal documentation or FAQs;
• Keeping detailed records of user interactions to ensure smooth follow-up and case resolution;

• Ensuring a positive user experience through clarity, patience, and empathy in communication.

   

👨‍🚀 YOUR IN-GAME SKIN:

• 0,5+ year of hands-on support experience — you’re comfortable working in a fast-paced environment and handling multiple chats with confidence;
• Solid understanding of how Steam works — you know your way around trades, profiles, and inventory mechanics;
• Familiarity with in-game skins in CS:GO, Dota 2, or Rust — you don’t need to be a trader, but you should know what’s what;
• Basic knowledge of cryptocurrency — what wallets are, how transfers work, and how crypto might be used in gaming;
• Confident PC user with fast typing and the ability to juggle several chats at once;
• Detail-oriented and organized — you’re the kind of person who follows through and doesn’t leave things hanging;

• At least Intermediate level of English.

   

🧜‍♀️ WILL BE YOUR BOOST:

• Familiarity with anti-fraud basics or working with suspicious activity checks;
• Experience resolving issues related to payments, declined transactions, or refunds;

• Understanding of KYC / account verification processes.

   

🥷 YOUR POWER-UPS SOURCE:

• Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials;
• People Partner who will always support you in word and deed;
• Anniversary and performance bonuses;
• Input on project direction in a bureaucracy-free environment;
• Regular performance reviews and personal feedback sessions;
• 20 paid vacation days and 7 sick leave days;
• Assisting with the accounting and tax management for individual entrepreneurs;
• English language and Well-being benefit — so that you can improve your mental health the way you want;
• No time tracking;
• We purchase CHARGING STATIONS for our spacers;
• We help Ukraine: every month the company supports AFU and transfers donations for ammunition and supplies.
   

If you read everything carefully and exclaimed: “Oh, yeah, I’m good at everything and I want to do cool things together!”, then we are already looking forward to your resume!