Customer Support Manager (igaming)

A Support Agent is responsible for communicating with customers via live chat and email, providing timely assistance, answering questions, and helping resolve issues to ensure a positive customer experience.

Main Responsibilities

• Provide prompt, friendly, and professional customer support via chat and email.
• Assist customers with questions and resolve issues related to the platform.
• Maintain a high standard of communication and customer satisfaction.
• Follow established support procedures and service guidelines.

Key Requirements

• Strong written communication skills with excellent grammar.
• Good computer skills and confidence working with digital tools.
• Ability to learn quickly and adapt to new processes.
• Customer-oriented mindset and a genuine willingness to help.
• Polite, patient, and professional communication style.
• Ability to remain calm and effective under pressure.
• Willingness to work night shifts.

Work Conditions

• Schedule: 2/2 rotation, 12-hour shifts.
• Format: Fully remote.
• Technical requirements: A personal computer that meets modern technical requirements and a stable, reliable internet connection.