IT System Administrator

Project Description

We are looking for a sys admin to cover the US time zone. Working hours: 7 PM to 3 AM.

IT System Administrator (Evening/Night Shift, 7 PM – 3 AM)

Responsibilities:

• Device fleet: set up, maintain, and update Windows and macOS machines; handle hardware onboarding and offboarding.
• User access: manage accounts, roles, permissions, MFA, password resets, and access revocation for departing employees.
• Endpoint updates and security: apply OS and software patches, manage antivirus/EDR, enforce disk encryption (BitLocker, FileVault) and security policies.
• Monitoring: track device health and corporate services, respond to alerts during the shift.
• Backups: oversee backups of workstations and user data.
• Troubleshooting: resolve OS, software, network, VPN, and peripheral issues.
• Developer support: configure local environments (Docker, SDKs, IDEs, repository and VPN access), perform initial diagnosis of deployment issues, and escalate to DevOps.
• Tickets: handle user requests, maintain documentation, and prepare shift handovers.

Requirements:

• Experience: 2+ years as an IT Administrator or IT Support (L2).
• Windows: solid administration of Windows 10/11, including Group Policy.
• macOS: hands-on experience supporting and configuring macOS.
• MDM: Microsoft Intune, Jamf, Kandji, or similar.
• Identity and access: Entra ID (Azure AD) or Active Directory, Google Workspace or Microsoft 365, SSO (Okta, JumpCloud, etc.).
• Networking (end-user level): DNS, DHCP, Wi-Fi, VPN.
• Scripting: PowerShell and Bash/zsh for automating routine tasks.
• Ticketing systems: Jira Service Management, Freshservice, or similar.
• English: B1 or higher.

Nice to Have

• Basic understanding of Docker, Git, and CI/CD to communicate effectively with DevOps.
• Experience with EDR tools (CrowdStrike, SentinelOne, Defender for Endpoint).
• Basic AWS or Azure knowledge at the access-management level (IAM).
• Certifications: Microsoft (MD-102), Apple (ACSP), CompTIA A+/Network+.
• Familiarity with ITIL processes.

Night Shift Specifics

• Autonomy: able to resolve user issues independently without team backup.
• Escalation: clear judgment on when to escalate an incident to on-call DevOps and when it can wait until morning.
• Communication: clear written handovers for the day shift.
• Schedule: consistent availability from 7 PM to 3 AM with an agreed rotation of days off.