Support specilalist в iGaming

We are developing an international iGaming product and have been growing steadily for over three years alongside a strong in-house team. During this time, we have not only strengthened our product but also established flexible processes that support business scaling.

We are currently expanding rapidly: strengthening our product expertise, growing the team, and entering a new phase of growth. Consequently, we are opening a Support Manager position to help us provide first-class service to our clients.

We value responsibility, proactivity, open communication, and a supportive culture—and we would be happy to welcome people who share these principles.

🧩 Your areas of responsibility
Promptly assisting clients via online chat, answering product-related questions, and helping resolve any issues that arise;
Helping users navigate the website and other relevant tools;
Collaborating with other departments to resolve client inquiries as quickly and effectively as possible;
Keeping clients informed about new promotions and special offers.
❇️ What matters to us
Experience in customer-facing roles such as support, sales, or other client services;
Confidence working remotely, with your own computer or laptop and a stable, high-speed internet connection;
The ability to communicate clearly, professionally, and politely in writing in both Russian and English;
The ability to multitask, prioritize effectively, and manage your time efficiently;
A calm demeanor in unusual situations, attention to detail, and a genuine desire to help every client.
✳️ What we offer
Competitive compensation, regularly reviewed based on your professional growth and contribution to the team's results;

Remote work with a flexible 2/2 schedule; We care about work-life balance, so we offer paid vacation, sick leave, public holidays off, and the option to take additional days off;

You’ll work with a strong team and an experienced manager who help you grow, develop, and sharpen your professional skills;

An environment that offers opportunities for growth, even for highly skilled senior specialists.

🙌 Culture Wallet — your flexible benefits budget

We give you the freedom to invest in what matters most to you:

A personal budget for sports, education, health, hobbies, and more—the amount increases with your seniority level and tenure;

A starting bonus after completing your probation period—to help you get settled or invest in your development right away;

A birthday gift—a cash top-up for your Wallet;

Spot bonuses from your manager for strong results and contributions to the product.

💚 Our values
We are building a team where everyone is invested in our shared success and understands the value of their work. We take responsibility for quality and see tasks through to completion. We build a strong product through a strong team, grounded in openness, direct communication, and mutual respect. We adapt quickly to change while maintaining our pace and focus on what matters most. We encourage proactivity, curiosity, and continuous growth, creating an environment where people support one another and develop together.

If this approach to work and growth resonates with you, let’s discuss how we can be a great match 🤝