Client Operations Admin

About LimTC © Limitless Technology Consultants LLC

LimTC is a Ukrainian outsourcing company that partners with international clients to help them grow, and we grow together with them. We build long-term collaborations where every team member plays a meaningful role.

From supporting business operations to managing structured workflows end to end, we take ownership and deliver real value. At LimTC, you’re not just a resource — you’re part of a trusted, heard, and empowered team.

We believe in initiative, reliability, and professional growth. Whether working with clients or supporting internal processes, your contribution matters. Join us and be part of a company where your work makes a difference every day.

What the role is about

We are looking for a confident and organized Client Operations Admin to join the back-office team supporting one of our UK-based clients — a law firm working within the real estate sector.

The project supports the legal and administrative processes involved in property transactions in the UK, including conveyancing.

This is a varied role combining client communication, administrative work, process support, document management, and general back-office responsibilities. You will communicate with clients and other professionals, work with documentation and internal systems, support established workflows, and help ensure information is accurate and processes run smoothly.

Phone communication is an important part of the daily workflow. The expected call volume is approximately 15 incoming and 15 outgoing calls per day, although this may vary depending on workload.

This is not a people-management position. We are looking for someone who is comfortable working independently, taking ownership of their responsibilities, and learning new processes.

Key Functions

• Answer incoming calls and assist clients with straightforward queries.
• Make outgoing calls to clients and professionals, including solicitors and estate agents.
• Request and follow up on documents, bank details, and other required information.
• Organize, file, and maintain digital documentation.
• Support day-to-day business processes and administrative workflows.
• Review information across back-office systems and ensure its accuracy and completeness.
• Follow documented processes and complete assigned tasks independently.
• Communicate professionally with clients, colleagues, and external stakeholders.
• Identify missing information, inconsistencies, or gaps and take appropriate follow-up action.
• Over time, identify process gaps and help design and implement improvements.
• Perform miscellaneous tasks on an ad hoc basis to support team operations.

• Take ownership of assigned tasks and ensure they are followed through to completion.

   

Required Experience:

• At least 2 years of professional work experience.
• Previous experience in administration, operations, back-office support, customer support, or a similar role would be an advantage.
• Experience working independently and managing multiple responsibilities.
• Previous experience within a legal, real estate, or professional services environment would be helpful, but is not required.

English

• Strong spoken English and confidence communicating over the phone.
• Strong written English skills.
• Comfortable communicating with UK-based clients and professionals.
• Ability to communicate clearly and professionally in different situations.

Technical Skills

• Confident user of Microsoft Office.
• Experience working with back-office systems, CRM platforms, databases, or other business software.
• Comfortable working with digital documentation and structured workflows.
• Confident working with numbers and checking information for accuracy.
• Ability to quickly learn new software, tools, and internal processes.

Soft Skills

• Strong organizational skills and attention to detail.
• Confidence and professionalism in client communication.
• Ability to work independently with limited supervision.
• Strong sense of ownership and responsibility.
• Ability to prioritize multiple tasks and stay organized in a fast-paced environment.
• Comfortable following structured processes and procedures.
• Proactive approach to identifying and resolving issues.
• High level of accuracy when working with documents, numbers, and client information.
• Flexibility and willingness to handle different types of tasks depending on business needs.
• Willingness to learn new processes and contribute to their improvement.

Location

• Ukraine is preferred, but we are also open to candidates based in European countries where we can arrange the delivery and return of company equipment via Nova Post.

Working Schedule: Monday – Friday

Working Hours: 11:00 AM – 7:30 PM Ukraine time, including a 1-hour lunch break.

Ukrainian public holidays are days off. However, if workload requires additional coverage, you may occasionally be asked to work on a public holiday. In this case, the day will either be additionally compensated or you may take a Day Off in Lieu (DOIL).

Benefits

• Remote work.
• Ukrainian public holiday coverage.
• 18 paid vacation days.
• All hardware and software required for the performance of the role will be provided.
• Opportunity to work with a UK-based client and communicate with international professionals.
• Exposure to UK real estate and conveyancing processes.
• Opportunity to develop expertise in client operations, back-office administration, and process management.
• Growing project and company with opportunities for professional development.
• Supportive team environment and personal approach on all levels.
• Opportunity to contribute to process improvements and take greater ownership as you grow within the role.