LimITless Technology Consultants

About LimTC © Limitless Technology Consultants LLC:

LimTC is a Ukrainian outsourcing company that partners with international clients to help them grow, and we grow together with them. We build long-term collaborations where every team member plays a meaningful role. From tackling business challenges to managing operations end-to-end, we take ownership and deliver real value. At LimTC, you’re not just a resource — you’re part of a trusted, heard, and empowered team. We believe in ideas, initiative, and professional growth. Whether working with clients or building internal solutions, your voice matters here. Join us and be part of a company where your work makes a difference every day.

Key Functions:

• Provide day-to-day client support via case management generated via multiple channels:
• Ticketing system (Amazon)
• Phone Calls (including feedback and troubleshooting)
• continuously deliver a high-quality and effective service to clients, liaising with the Team Leader, as appropriate;
• Adhere to operational processes, policies, and documentary requirements;
• Ensure all client and internal documentation is safely maintained and accessible in accordance with GDPR and internal policy.
• Identify areas of personal development, e.g., training on a specific activity and reaching out to their Team Leader for assistance;
• Maintain a regular dialogue with other team members/leads, sharing learning experiences and enabling clients to provide a consistent, high-quality service;
• Use their initiative to troubleshoot technical issues raised by the client and deliver solutions that meet policies.

• Document any changes or new solutions for other agents to use.

   

Required Experience/Characteristics:

• Relevant previous experience
• Experience in working with a team
• Basic computer experience
• Spoken and written English at least an Advanced level
• Location: Ukraine
• Good communication skills and an ability to interact effectively
• Across all levels within the organization
• Ability to prioritize multiple tasks
• Good understanding of PC skills with the ability to document processes
• Strong team player
• Ability to work under their own initiative and follow directions from their Team
• Confidential, tactful, and diplomatic
• Puts the client first, acting sympathetically to their needs, thereby strengthening the overall relationship
• Committed to working within the client’s agreed values and framework.

Working schedule:

• 8 hours per day
• 5 days per week

Work is organized in two fixed shifts with rotation every 3–4 weeks (no option to choose a preferred shift):

Shift 1:
Monday–Thursday: 6:00 PM – 2:00 AM
Sunday: 4:00 PM – 12:00 AM

Shift 2:
Monday–Thursday: 2:00 PM – 10:00 PM
Friday: 11:00 AM – 7:00 PM

Benefits:

• Working in an environment with native English speakers
• Remote work
• Ukrainian Holiday coverage
• 18 paid vacation days
• We provide technical equipment 
• A stepping stone into the IT technologies space
• HR benefits
• Growing project and company with the ability to contribute to the core and apply creativity
• Amazing, talented people and a personal approach at all levels!

About LimTC © Limitless Technology Consultants LLC:

LimTC is a Ukrainian outsourcing company that partners with international clients to help them grow — and we grow together with them. We build long-term collaborations where every team member plays a meaningful role.

From supporting business operations to managing structured workflows end-to-end, we take ownership and deliver real value. At LimTC, you’re not just a resource — you’re part of a trusted, heard, and empowered team.

We believe in initiative, reliability, and professional growth. Whether working with clients or supporting internal processes, your contribution matters. Join us and be part of a company where your work makes a difference every day.

About the Project:

You will be working with a UK-based company operating in the legal and real estate sectors, supporting internal processes and documentation workflows.

This role is focused on structured operational workflows and documentation management within an international project environment.

Important: this is not a legal role.

You will not provide legal advice, represent clients, or act as a legal specialist.

You will mainly work with systems, documentation, and internal processes.

The position is fully back-office: no calls and no direct client communication.

Key Functions:

Support structured case workflows and internal processes:

• Set up and maintain cases in internal systems (Leap — Legal Case Management System)
• Organize and maintain structured digital files (OneDrive / SharePoint)
• Create and manage documentation following standardized naming conventions and folder structures
• Support basic compliance-related processes (document checks and verification workflows such as KYC / AML)
• Collect, organize, and maintain client documentation in line with internal requirements
• Coordinate e-signature processes via DocuSign / Adobe Sign
• Update and track case progress using Monday.com and internal tracking spreadsheets (Excel / Google Sheets)
• Support financial and process-related steps (payment coordination, invoice preparation, property searches via relevant online systems)
• Work with systems such as Cashroom for financial coordination
• Ensure all records and documentation are accurate, well-structured, and ready for internal review

• Use Microsoft Outlook for day-to-day communication and coordination with the UK-based team

   

Required Experience / Characteristics:

• Advanced written English (B2+ level)
• Good spoken English for internal communication
• Strong attention to detail and accuracy
• Ability to follow structured processes and guidelines
• High level of responsibility and ownership
• Ability to manage multiple tasks and meet deadlines (SLA-driven work)
• Experience in operations, administration, or document-heavy roles is a plus
• Comfortable working with repetitive but important tasks
• Strong organizational and time management skills
• Ability to work independently and proactively flag issues

• Reliable, consistent, and process-oriented mindset

   

Working Schedule:

• Monday to Friday
• 11:30 AM — 8:00 PM (Kyiv time)
• 1-hour lunch break

Benefits:

• 100% remote work
• Stable, long-term project with a UK-based client
• Work in an international, professional environment
• No calls and no direct client communication
• Structured onboarding and full support from LimTC
• 18 paid vacation days
• 1 Volunteer Day
• Accounting and HR support
• This role is a great opportunity for candidates looking to transition from customer support to structured operations work, with less call-related stress and more focus on processes and organization.