Key Account Manager - Payment KAM

We are looking for an experienced Key Account Manager with strong knowledge of the Indian market to manage and grow relationships with strategic merchants and payment partners.

The ideal candidate has hands-on experience working with Indian merchants, understands the local payments ecosystem, and can effectively manage merchant relationships and operational processes.

Key Responsibilities:

• Serve as the primary point of contact for key merchants.
• Maintain long-term relationships with clients and partners.
• Support onboarding and operational activities.
• Drive merchant retention and satisfaction.
• Identify upsell and cross-sell opportunities.
• Coordinate internally with Risk, Compliance, Operations, and Technical teams.
• Resolve client issues and ensure high-quality service delivery.
• Monitor account performance and identify growth opportunities.

Requirements:

• 2+ years of experience in Account Management, Customer Success, Merchant Success, or Client Relationship Management.
• Previous hands-on experience working with the Indian market and Indian merchants is required.
• Experience within fintech, payments, PSP, acquiring, banking, or SaaS environments.
• Good understanding of payment processing workflows and merchant operations in India.
• Strong communication and relationship-building skills.
• Ability to manage multiple stakeholders and priorities.
• Commercial mindset and customer-oriented approach.
• Fluent English.
• Knowledge of Hindi or other local Indian languages will be an advantage.