Keypanda

Payment Integration & Provider Manager

We are looking for a Payment Integration & Provider Manager to join our FinTech team and take ownership of payment integrations and provider communication.

This role sits at the intersection of Payments, Integrations, Operations, and Business Development. You will work directly with payment providers and internal teams, launch new payment methods across different GEOs, and make sure integrations move from initial request to production smoothly and efficiently.

We are not looking for a classic Project Manager who only coordinates tasks. We need someone who understands how payment integrations work and is ready to take real ownership of the process.

What you'll be doing

• Manage payment integrations end-to-end — from collecting initial requirements to testing and production launch.
• Work directly with payment providers, PSPs, and integration platforms.
• Coordinate multiple integrations simultaneously and control timelines, priorities, blockers, and dependencies.
• Work with different payment flows, including deposits, payouts, and P2P.
• Review API documentation and coordinate technical questions with providers and internal Tech teams.
• Check payment methods and provider availability across required GEOs.
• Track and maintain relevant information around SLAs, approval/conversion rates, payment performance, limits, and provider capabilities.
• Coordinate communication between Providers, Integrations, CAM, Business Development, and Tech.
• Structure and standardize the process of launching new integrations.
• Prepare clear integration requirements and task templates in ClickUp.
• Identify bottlenecks and find ways to reduce integration time-to-market.
• Maintain structured information about providers, payment methods, GEOs, and integration capabilities.
• Participate in improving and automating internal payment integration processes.

What we're looking for

• Experience in FinTech / Payments / PSP / Payment Gateway / Payment Processing.
• Practical experience with payment integrations.
• Understanding of deposits, payouts, P2P, and general payment flows.
• Experience communicating directly with payment providers.
• Good understanding of API documentation and the ability to discuss integration issues with technical teams.
• Ability to manage several providers and integrations simultaneously.
• Understanding of SLA, payment performance, approval/conversion rates.
• Strong communication and stakeholder-management skills.
• Structured approach and strong ownership.
• Ability to independently investigate issues and drive them to resolution.
• English sufficient for daily communication with international providers.

Nice to have

• Experience with high-risk payments / crypto / FinTech.
• Experience with P2P.
• Experience with India or other emerging markets.
• Experience with InGate or other payment orchestration platforms.
• Experience improving payment approval/conversion rates.
• Understanding of payment orchestration and API architecture.
• Experience with ClickUp, Jira, or similar tools.

What we expect from you

We value people who don't wait for detailed instructions.

You should be comfortable receiving a business request, understanding what is needed for the integration, collecting the required information, contacting the right provider or internal team, resolving blockers, and bringing the payment method to production.

You won't simply coordinate integrations — you'll own them.

We are looking for a Key Account Manager to manage and grow relationships with strategic merchants and partners.

Key Responsibilities:

• Serve as the primary point of contact for key merchants.
• Maintain long-term relationships with clients and partners.
• Support onboarding and operational activities.
• Drive merchant retention and satisfaction.
• Identify upsell and cross-sell opportunities.
• Coordinate internally with Risk, Compliance, Operations, and Technical teams.
• Resolve client issues and ensure high-quality service delivery.
• Monitor account performance and identify growth opportunities.

Requirements:

• 2+ years of experience in Account Management, Customer Success, Merchant Success, or Client Relationship Management.
• Experience within fintech, payments, PSP, acquiring, banking, or SaaS environments is preferred.
• Strong communication and relationship-building skills.
• Understanding of payment processing workflows and merchant operations.
• Ability to manage multiple stakeholders and priorities.
• Commercial mindset and customer-oriented approach.
• Fluent English.

We are a fast-growing international FinTech company providing payment solutions to businesses across multiple markets.
As we continue expanding globally, we are looking for a Key Account Manager (KAM) who will be responsible for managing, retaining, and growing relationships with our key merchants and strategic partners.
This role sits at the intersection of client relationships, operations, and commercial growth. You will act as the primary point of contact for key accounts, ensure smooth day-to-day cooperation, coordinate internal teams, and identify opportunities to expand existing partnerships.
Role MissionBuild strong, long-term relationships with key merchants and partners, ensure a high level of service and retention, and drive account growth through deeper cooperation, upsell, and cross-sell opportunities.
 

Key Responsibilities

• Serve as the primary point of contact for key merchants and strategic partners.
• Build and maintain strong, long-term relationships with assigned accounts.
• Manage the full account lifecycle after onboarding and ensure smooth ongoing cooperation.
• Support merchant onboarding, integrations, and operational activities.
• Understand merchants’ business models, needs, challenges, and growth plans.
• Monitor account performance and identify potential risks or opportunities.
• Drive merchant retention, satisfaction, and overall account health.
• Identify and develop upsell and cross-sell opportunities within existing accounts.
• Coordinate internally with Risk, Compliance, Operations, Finance, Product, Support, and Technical teams.
• Manage merchant requests, escalations, and operational issues, ensuring timely resolution.
• Conduct regular account reviews and maintain ongoing communication with key stakeholders.
• Identify opportunities to increase transaction volumes and expand cooperation with existing merchants.
• Maintain accurate CRM records, account updates, and commercial information.
• Prepare account performance updates and provide relevant client insights to the leadership team.
• Represent the company during client meetings, industry events, and conferences when required.

Requirements

• 2+ years of experience in Account Management, Key Account Management, Customer Success, Merchant Success, or Client Relationship Management.
• Experience within FinTech, Payments, PSP, Acquiring, Banking, SaaS, iGaming, or E-commerce environments is preferred.
• Experience managing B2B clients, merchants, or strategic partners.
• Strong communication and relationship-building skills.
• Good understanding of payment processing workflows, merchant operations, acquiring, or financial services.
• Ability to understand client needs and translate them into actionable solutions.
• Experience coordinating multiple internal stakeholders and departments.
• Ability to manage multiple accounts and priorities simultaneously.
• Strong problem-solving and escalation management skills.
• Commercial mindset with the ability to identify account growth opportunities.
• Customer-oriented and proactive approach.
• Experience working with CRM systems such as HubSpot, Salesforce, Pipedrive, or similar is preferred.
• Fluent English.

Success in the First 90 Days

• Successfully onboard into the company’s products, payment infrastructure, and account management processes.
• Build strong working relationships with assigned merchants and key internal stakeholders.
• Gain a clear understanding of each assigned account, including business model, volumes, priorities, and potential risks.
• Establish regular communication and account management routines with key merchants.
• Successfully manage operational requests and coordinate their resolution with internal teams.
• Identify initial upsell, cross-sell, or account growth opportunities.
• Contribute to merchant retention and satisfaction across the assigned portfolio.
• Become a trusted point of contact for key clients and partners.

What We Are Looking ForWe are looking for a proactive Key Account Manager who knows how to build trust, understand client businesses, and turn strong relationships into long-term commercial partnerships.
The ideal candidate is comfortable working with multiple stakeholders, understands the dynamics of the payments industry, and can balance client satisfaction with commercial objectives.
You do not simply react to merchant requests — you understand what is happening within each account, anticipate potential challenges, identify growth opportunities, and actively develop the partnership over time.

As we continue expanding internationally, we are looking for a Senior Business Development Manager to drive commercial growth and develop strategic partnerships across global markets, with a strong focus on India.

This is an individual contributor role for an experienced payments professional who understands the local Indian payments ecosystem and has an established network of relevant industry contacts.

You will work closely with the CEO and cross-functional teams to identify new opportunities, build partnerships, negotiate commercial terms, and bring new clients and payment partners into the business.

Role Mission

Identify, develop, and convert new business opportunities into long-term commercial partnerships, with a particular focus on India and the broader international payments ecosystem.

Key Responsibilities

• Develop new business opportunities across India and other international markets.
• Build and maintain relationships with PSPs, payment providers, banks, acquirers, merchants, and financial institutions.
• Develop and leverage an existing network within the Indian payments ecosystem.
• Identify and approach potential strategic partners and clients.
• Manage the full business development cycle from prospecting and initial contact to negotiation, contract signing, and handover.
• Lead commercial negotiations, presentations, and partnership discussions.
• Develop commercial proposals and partnership opportunities.
• Research the Indian market, competitors, payment providers, and emerging opportunities.
• Build and maintain a strong, qualified sales and partnership pipeline.
• Work closely with Product, Operations, Compliance, Legal, Finance, and Support to successfully onboard new partners and clients.
• Coordinate new integrations and ensure smooth handover to internal teams.
• Attend industry conferences, networking events, and business meetings.
• Maintain accurate CRM data, pipeline updates, and commercial forecasts.
• Provide regular market insights and commercial updates to the leadership team.

• Identify opportunities to expand existing partnerships and develop long-term strategic relationships.

   

Requirements

• 4+ years of experience in Business Development, Strategic Partnerships, Sales, or Account Management.
• Proven experience working within the Indian payments market — must-have.
• Existing network of PSPs, payment providers, banks, acquirers, merchants, or financial institutions in India.
• Experience in FinTech, Payments, Banking, SaaS, iGaming, E-commerce, or a related industry.
• Strong understanding of payment processing, acquiring, PSPs, payment gateways, and financial infrastructure.
• Proven experience managing complex B2B sales and partnership cycles.
• Ability to independently identify opportunities, open doors, and build relationships from scratch.
• Strong negotiation and relationship management skills.
• Experience working with enterprise clients and strategic partners.
• Experience with CRM systems such as HubSpot, Salesforce, Pipedrive, or similar.
• Strong communication, presentation, and stakeholder management skills.
• Strong commercial mindset and a proactive, results-oriented approach.
• Fluent English.

• Willingness to travel internationally when required.

   

Success in the First 90 Days

First 30 Days

• Understand the company's products, positioning, business model, and target markets.
• Map the key players and opportunities within the Indian payments ecosystem.
• Build an initial qualified pipeline of potential partners and clients.

By 60 Days

• Establish relationships with key payment providers, PSPs, merchants, and other relevant stakeholders in India.
• Start commercial negotiations with priority prospects.
• Develop a clear business development strategy for the Indian market.

By 90 Days

• Build an active and qualified India-focused pipeline.
• Generate the first commercial opportunities.
• Establish strategic relationships with key payment partners.
• Move at least one qualified partnership or client opportunity toward a commercial agreement or integration.

What We Are Looking For

We are looking for a payments professional who knows the Indian market from the inside.

The ideal candidate is not simply a salesperson. You understand how the payments ecosystem works, know the key players, have an established network, and can independently open doors and turn relationships into real commercial opportunities.

You should be comfortable working independently, negotiating with senior stakeholders, and building new business in a fast-moving international environment.

We are looking for someone who can bring both expertise and network and help KeyPanda grow its presence in India.