UI/UX Lead

Softsich is an international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced UI/UX Lead who’s ready to grow with us, strengthen our UX direction, and develop a team of designers.

You’ll combine design delivery with a continuous focus on improving the user experience — exploring user behavior, identifying opportunities, and taking UX initiatives from discovery to implementation and validation. We’re looking for someone who brings strong product thinking, a clear UX vision, and the initiative to uncover problems and drive improvements.

Your key responsibilities will include:

– Shaping and evolving the UX vision in close collaboration with the Head of Design, aligning priorities and contributing to the development of the design function.
– Leading design delivery and maintaining the quality of the team’s work.
– Proactively identifying UX problems and opportunities across user flows and customer journeys.
– Analyzing user behavior, funnels, drop-offs, and product metrics to inform design decisions.
– Combining UX research, customer feedback, support insights, and competitive analysis to define problems and formulate evidence-based hypotheses.
– Working with the team to design and validate solutions, leading key UX initiatives from discovery through implementation.
– Evaluating the impact of changes after release and using findings to guide further improvements.
– Introducing new interaction approaches and product improvements that address user needs.
– Developing UX thinking within the team through mentoring, regular 1:1s, and constructive feedback.
– Supporting designers with complex product challenges and helping them grow.
– Collaborating with Product, Development, Analytics, Customer Support, and other stakeholders to align and implement UX solutions.
– Partnering with the Team Lead Graphic Design to maintain visual consistency and a shared approach where product experience and brand intersect.

It’s a match if you have:

– Experience as a UI/UX Lead, Lead Product Designer, or Senior Product Designer with leadership responsibilities.
– Strong expertise in UX and product design, with an understanding of the full UX cycle: research, problem discovery, hypothesis development, solution design, implementation, and validation.
– Experience using UX analytics and behavioral data, including funnels, drop-offs, heatmaps, session recordings, and product metrics.
– The ability to combine quantitative and qualitative insights to support decisions.
– Experience conducting or coordinating UX research.
– Strong product thinking and the ability to design end-to-end user flows and customer journeys.
– The ability to define, communicate, and advocate for a clear UX vision.
– Experience in people management, mentoring, and designer development.
– Strong collaboration skills and the ability to build constructive relationships with cross-functional stakeholders.
– A high level of ownership, autonomy, and initiative, with the ability to take ideas through to implementation and measurable outcomes.
– An open, respectful, and constructive communication style.

Nice to have:

– Experience in high-frequency digital products.
– Hands-on experience with Hotjar, Amplitude, Mixpanel, Google Analytics, or similar tools.
– Experience with A/B testing and product experimentation.
– Experience working on large-scale products with complex conversion funnels.
– Experience establishing UX research or analytics processes.
– Experience working across multiple products or brands.
– A strong interest in emerging interaction patterns, AI, and product innovation.

We offer:

– Flexible schedule and remote format or an office in Kyiv / Warsaw — you choose.
– 20 paid vacation days, sick leave, maternity leave, and health insurance (for Ukraine- and Poland-based teammates; other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send over your CV now — we’d love to get to know you better!