Customer Support Specialist

We are seeking enthusiastic Customer Service Representatives (CSRs) to join our team. This position involves handling customer inquiries and support for 7 distinct projects, SaaS mostly and 1 e-commerce project. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to manage multiple tasks effectively.
 
Requirements:
- Excellent verbal and written communication skills
- Flexibility to work various shifts
- Strong problem-solving abilities and attention to detail
- English knowledge (B2.2+)
 
Responsibilities:
- Provide exceptional customer service through various channels (phone, email, chat).
- Assist customers with their inquiries.
- Troubleshoot and resolve issues.
- Identify and escalate priority issues to the appropriate team members or departments.
- Participate in training sessions and ongoing development to stay updated on product knowledge, company policies, and customer service best practices.
- Enter data about customer interactions to the project reports.
 
Working terms:
24-7 
2 types of shifts: morning (from 7 AM till 3 PM Kyiv time) and day (from 3 PM till 11 PM Kyiv time)
3.27$ * 174 hrs + up to 50$ QA bonus