Documentation / Case Processing Specialist

Founded in 2009, Chern & Co is a corporate services company helping international entrepreneurs and businesses establish and manage their companies in Ireland.

We support startups, SMEs, and e-commerce businesses with company formation, tax registration, accounting, and ongoing corporate compliance. Our role is to make the administrative and regulatory side of running a business clearer and easier for our clients, allowing them to focus on growing their businesses.

With an established presence in Ireland and plans to expand into the UK, we continue to develop our services and support businesses operating across borders.
 

🚀 About the Role

We're looking for a Documentation & Case Processing Specialist (Company Formation) to help ensure that company registration and related administrative processes run smoothly from start to finish.

You'll work primarily behind the scenes, handling client documents, preparing applications, coordinating submissions, and keeping each case organised and on track. You'll also communicate with clients when needed to collect missing information, clarify details, and keep the process moving.

This is a detail-oriented role where accuracy, consistency, and following procedures really matter. You'll be working with official documents, sensitive information, and multiple cases at different stages, so staying organised and keeping track of deadlines will be essential.

You don't need prior experience with Irish company formation — we'll provide training on the relevant procedures. What matters most is your existing experience working with documents, your ability to learn quickly, and your willingness to take ownership of your work.
 

📋 Key Responsibilities

✅ Company Formation & Documentation: Prepare and process documents, applications, and official forms required for company registration, tax registration, and ongoing corporate compliance in Ireland. Ensure all paperwork is accurate, complete, and submitted on time.

✅ Client Communication & Support: Communicate with clients via email and messaging platforms to collect documents, clarify information, provide updates, and coordinate registration processes. Respond to requests and help resolve issues when needed.

✅ Case & Service Coordination: Manage client cases from document collection to service completion, track deadlines, send reminders, and coordinate with government offices, banks, external specialists, and service providers to ensure everything runs smoothly.

✅ CRM & Reporting: Maintain accurate client records in Bitrix24, update case statuses, tasks, deadlines, and documentation. Prepare regular reports for the Supervisor and COO and work towards agreed performance KPIs.

✅ Quality Control & Process Improvement: Check documents and completed work for accuracy and compliance, monitor the quality and timeliness of external providers, identify process improvements, and help maintain internal procedures and service standards.

✅ Additional Support: Assist with client proposals and relevant service recommendations, support sales and marketing initiatives, and participate in industry events when needed.
 

💻 What We're Looking For

🔹 2+ years of relevant experience in documentation, administration, case processing, client onboarding, legal or accounting support, banking, compliance, or a similar field.

🔹 Hands-on experience with documents: You know how to prepare, review, and process paperwork carefully, and you understand why small details matter.

🔹 Strong organisational skills: You'll manage several cases, deadlines, and follow-ups at once. You can prioritise tasks, keep track of outstanding items, and make sure nothing gets overlooked.

🔹 English C1, particularly strong written communication skills for client correspondence and documentation.

🔹 Experience with CRM systems, databases, or case-management tools. Bitrix24 experience is a plus.

🔹 Ability to learn quickly: There will be plenty of new information, procedures, and details to absorb, especially at the beginning. You don't need to know everything from day one, but you should be comfortable learning and applying new information.

🔹 Responsibility and independence: You can follow established procedures, handle routine tasks consistently, and take ownership of your work without constant supervision.

🔹 Discretion and reliability: You understand the importance of handling confidential client and financial information responsibly.
 

🌟 It Would Be a Plus If You Have

🔸 Experience in corporate services or company formation.

🔸 Knowledge of KYC/KYB, AML, tax registration, or corporate compliance.

🔸 Experience with government portals, company registries, or official filing systems.

🔸 A background in banking, insurance, or immigration services.
 

🎁 What We Offer

💶 Salary: €1,100–€1,300 gross/month, potentially higher for directly relevant experience.

💰 Quarterly performance bonus linked to additional-service sales.

🏡 Full-time, fully remote position (independent contractor agreement).

🌴 20 paid vacation days, increasing to 30 after one year (pay structure to be discussed).

📚 Professional development budget of up to €500/year after six months.

🎓 Full onboarding, professional training, and mentorship.

🌍 Long-term opportunity in an international company.
 

💌 Interested in Joining Us?

Does this sound like the kind of role you'd enjoy? If you're organised, responsible, and ready to learn, we'd be happy to hear from you.