Client Onboarding Specialist

Gamzix is a high-growth international licensed iGaming provider, creating high-performing games and scalable, cutting-edge solutions for the global market.

Our team of 150+ specialists operates globally, with Warsaw as our main hub office. We are driven by continuous improvement and a people-first culture where we communicate openly, win together, and truly enjoy the game we’re building.

We operate under an MGA B2B Critical Supply License and certifications from iTechLabs and GLI, ensuring our products meet high standards of quality, compliance, and performance across markets.

 

We are looking for an experienced Onboarding Manager to own and coordinate the onboarding of new partners, ensuring a smooth journey from the moment a client is handed over by Business Development to successful integration and launch.

 

Key Responsibilities

• Own and coordinate the onboarding process for new direct and B2B partners
• Take over new clients from the Business Development team and guide them through all onboarding stages
• Coordinate contracts, commercial details, compliance requirements, technical integration, game setup, and launch
• Coordinate communication between Sales/BD, Account Management, Legal, Finance, Compliance, Technical teams, and external partners
• Follow up with internal teams and partners to keep processes moving and prevent delays
• Maintain CRM as the single source of truth for all new integrations and partnerships
• Create and update deals, statuses, tasks, deadlines, responsible persons, and next steps in CRM
• Monitor onboarding and integration pipelines and proactively identify delays or blockers
• Ensure all required information and documentation is collected before launch
• Prepare regular onboarding and pipeline updates and reports.
• Ensure a smooth handover of successfully launched partners to the Account Management team
• Maintain accurate historical data and documentation for each partner
• Follow and maintain a structured onboarding checklist and process
• Identify opportunities to improve CRM structure, workflows, automations, and internal onboarding processes
   

Requirements

• 3+ years of experience in onboarding, implementation, project coordination, operations, or a similar role within a B2B environment
• Strong organizational and project coordination skills
• Proven ability to manage multiple partners and processes simultaneously
• Strong follow-up skills and confidence in driving processes forward
• High attention to detail and ability to maintain accurate, reliable data
• Experience working with CRM or project management systems
• Ability to coordinate multiple stakeholders and work effectively across different teams
• Proactive mindset and strong ownership of processes and results
• Good understanding of structured onboarding and integration processes
• Excellent written and spoken English
• Strong communication and stakeholder management skills
   

Nice to Have

• Experience in iGaming, SaaS, fintech, or another B2B industry
• Experience with B2B integrations and partner onboarding
• Experience working with monday.com or similar CRM/project management systems
• Basic understanding of contracts, compliance, and technical integrations
• Experience working with international partners
• Experience improving workflows, CRM processes, or automations
   

Benefits

• 7 hour working day 10:00 AM — 6:00 PM (with the lunch break)
• Competitive salary in the IT field, paid taxes
• 10 days for paid sick leave
• 28 days of paid vacation: 18 and 10 days separately
• State holidays are paid
• Medical Insurance
• Courses/training reimbursement
• Referral bonus, if you bring people as talented as you
• Corporate English courses: business or general, morning or evening schedule
• People-oriented company with work-life balance
• Open and friendly communication
• Corporate team buildings and activities
   

Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.