System Support Engineer

We are looking for a System Support Engineer to join our client’s team and provide technical support and administration of their server infrastructure.

The role is focused primarily on Windows/Linux environments and the services built around them, with Active Directory, GPO, and RDP being key areas of expertise.

This is a hands-on technical role with a strong focus on troubleshooting, infrastructure support, and collaboration with internal and cross-functional teams.

What you will do

• Provide day-to-day support and administration of Windows and Linux servers.

• Manage and troubleshoot Active Directory (AD) and Group Policy (GPO).

• Support RDP / Remote Desktop Services (RDS) environments.

• Monitor server health and availability and respond to infrastructure alerts.

• Troubleshoot infrastructure issues and identify root causes.

• Support server-based applications from an infrastructure perspective.

• Manage and troubleshoot backup and restore processes.

• Perform server patching, maintenance, and system hardening.

• Provision and maintain virtual machines.

• Support gateway servers, RDS clusters, and related infrastructure.

• Automate routine administrative tasks using PowerShell and/or Ansible.

• Collaborate with internal and cross-functional technical teams to resolve complex issues.

• Identify opportunities to improve and automate existing support processes.

What we are looking for

• 5+ years of experience in System Administration, Infrastructure Support, or a similar role.

• Strong hands-on experience with Windows Server.

• Strong hands-on experience with Linux (Red Hat and/or Ubuntu).

• Solid experience with Active Directory and Group Policy (GPO).

• Practical experience supporting RDP / RDS environments.

• Strong troubleshooting and problem-solving skills.

• Experience with PowerShell and/or Ansible.

• Good understanding of networking fundamentals (L2/L3).

• Experience with virtualization technologies, particularly VMware, is a plus.

• Basic experience with Azure / Microsoft 365 is a plus.

• Experience with MFA/SSO solutions such as Okta, Duo, or Microsoft Authenticator is a plus.

• Strong communication and collaboration skills.

• Ability to work independently and effectively as part of a technical team.

Nice to have

• VMware vSphere / Horizon

• Intune

• Terraform

• Microsoft SQL Server infrastructure support

• SD-WAN

• Zabbix or other infrastructure monitoring tools

• Experience with infrastructure automation

Work schedule

• Working hours aligned with US business hours — approximately 2:00 AM–11:00 AM in the candidate’s local time zone

• 1 week of on-call rotation per month

• Monthly after-hours maintenance / patching window

Important: The primary focus of this role is Windows/Linux, Active Directory, GPO, RDP/RDS, and infrastructure troubleshooting. Networking and virtualization are secondary skills, while Azure/M365 and MFA/SSO experience are considered additional advantages.