Sales Manager

We are looking for a proactive and results-driven VIP Sales Manager to join our growing VIP Team.
In this role, you will build long-term relationships with VIP players, increase player engagement, drive deposit activity, and deliver a highly personalized gaming experience. You will work directly with high-value customers, preparing tailored offers, identifying growth opportunities, and helping players receive the best possible service.
Success in this role depends on excellent communication skills, a customer-first mindset, and the ability to recognize opportunities to increase player value while maintaining responsible gaming standards.

Must have

• Excellent written and spoken English (B2–C1+).
• Previous experience in Sales, VIP Management, Customer Success or Account Management.
• Strong communication and negotiation skills.
• Ability to build long-term customer relationships.
• Sales-oriented mindset with a focus on achieving KPIs.
• Comfortable working with CRM systems and internal communication tools.
• Strong organizational and time-management skills.
• Ability to work independently and prioritize tasks effectively.
• Positive attitude and proactive approach.

What will you do

• Build and maintain long-term relationships with VIP players.
• Contact players via phone, WhatsApp, email and other approved communication channels.
• Increase player activity and deposit frequency through personalized communication.
• Reactivate inactive VIP players.
• Prepare personalized bonus offers based on player behavior and preferences.
• Identify high-potential players and maximize their lifetime value.
• Monitor player activity and proactively engage with valuable customers.
• Collect player profiling information to improve personalization.
• Work closely with the VIP Team Lead regarding bonus approvals and player strategy.
• Maintain accurate CRM records and daily reports.
• Ensure all communication follows Responsible Gaming policies and internal procedures.
• Deliver exceptional customer service while achieving individual KPIs.

 
Good to have

• Experience in the iGaming industry.
• Previous VIP Account Manager experience.
• Sales or Retention background.
• Knowledge of CRM systems.
• Experience working with Canadian, Australian or European markets.
• Experience with phone sales or outbound communication.
• Understanding of Responsible Gaming principles.

Working conditions

• Fully remote position.
• Competitive fixed salary + attractive performance-based bonus system.
• KPI-driven monthly bonus with uncapped earning potential.
• Opportunity to grow within the VIP department.
• Training and ongoing professional development.
• Friendly international team.
• Paid vacation and days off according to company policy.
• Modern working environment with clear processes and support from Team Leads.

What Success Looks Like 

During your first months you will be expected to:

• Build strong relationships with your VIP portfolio.
• Achieve and exceed individual KPIs.
• Increase player retention and reactivation rates.
• Maintain high-quality communication with every player.
• Consistently contribute to deposit growth while following Responsible Gaming principles.
• Keep player profiles accurate and up to date.