Technical PM / Account Manager

Softacom is looking for an independent PM/Account Manager to manage client projects and accounts in an IT outsourcing/outstaffing environment.

This role combines delivery management, client communication, process improvement, and account development. We are looking for someone who can take ownership of project outcomes, align the client and delivery team, and independently handle complex situations.

Responsibilities

• Manage client projects and accounts from initiation to handover
• Coordinate delivery teams and manage timelines, scope, quality, and client expectations
• Lead client meetings, status updates, follow-ups, and escalations
• Identify and manage risks, blockers, dependencies, and scope changes
• Resolve complex situations between clients and delivery teams
• Prepare and maintain project documentation, including SOWs, SLAs, SRSs, project plans, reports, and handover documents
• Plan and track project tasks using Jira and Confluence
• Build and improve internal business processes
• Identify opportunities for upselling, cross-selling, and account growth

Requirements

• Experience as a PM, Delivery PM in IT outsourcing/outstaffing
• Technical background through hands-on experience in development, QA, business analysis, system analysis, or a related area, and/or relevant technical education
• Experience independently managing projects and taking responsibility for delivery outcomes
• Experience managing project teams
• English proficiency at C1 level or higher
• Strong understanding of SDLC, Agile, Scrum, and Kanban
• Experience with estimation, task decomposition, planning, risk management, and scope management
• Experience preparing and maintaining project documentation
• Practical experience with Google Workspace, Jira, Confluence, and AI tools
• Experience building, implementing, or improving business processes
• Strong communication, ownership, and problem-solving skills

Nice to have

• Experience with distributed remote teams
• Experience in discovery, pre-sale, or estimation
• Experience with SLA and service delivery
• Basic understanding of software architecture, integrations, and technical constraints
• Experience with BPMN or UML
• Experience with upselling or cross-selling in a service company

What we offer

• Full-time remote cooperation
• B2B contract
• Work with international clients and distributed teams
• Autonomy in decision-making
• An opportunity to influence delivery and internal processes