Automation QA Engineer

About the Role

We’re looking for an Automation QA Engineer to join our client project and work closely with the L2 Support team.

A significant part of the role will be focused on working with support tickets and investigating technical issues. You’ll analyze incoming cases, review logs and system behavior, reproduce issues, identify root causes, and help determine the right resolution or next steps.

We’re looking for someone who is comfortable working independently, taking ownership of issues, and improving existing processes rather than simply following predefined instructions.

What You’ll Do

• Investigate and resolve L2 technical support tickets from a QA/automation perspective.
• Analyze logs, errors, API responses, and application behavior.
• Reproduce issues and identify potential root causes.
• Develop and maintain automated tests and scripts using Java or Python.
• Create scripts to automate repetitive troubleshooting and support tasks.
• Improve existing automation and scripting solutions.
• Collaborate with developers and other engineers on investigation and resolution of complex issues.
• Document findings, solutions, and troubleshooting steps.
• Identify recurring issues and suggest ways to prevent or automate their investigation.
• Take ownership of assigned tickets and technical problems from investigation to resolution.

What We’re Looking For

• 2–3+ years of commercial experience in Automation QA.
• Strong knowledge of Java or Python.
• Hands-on experience with test automation and scripting.
• Experience troubleshooting technical issues and working with logs.
• Good understanding of APIs and HTTP.
• Basic-to-good SQL knowledge.
• Experience working with ticketing systems and support-related tasks.
• Experience with Docker/Kubernetes.
• Experience with CI/CD.
• Experience working with AWS or GCP.
• Ability to independently investigate technical problems and find solutions.
• Proactive mindset and willingness to take ownership of processes and improve them independently.
• Strong analytical and problem-solving skills.
• Ability to communicate technical findings clearly to developers and other stakeholders.

Nice to Have

• Experience with L2/L3 technical support.
• Experience with microservices.
• Experience with Kafka.
• FinTech or Payments domain experience.

Why Join FreySoft?

🌍 Work with international clients across different domains and modern technology stacks.

🚀 Work on real production issues and solve challenging technical problems.

🎯 Develop your expertise across automation, troubleshooting, and scripting.

🤝 High level of ownership and trust—you’ll have the freedom to investigate issues and improve processes independently.

💡 AI-first engineering culture that values responsible use of modern development tools.

💰 Competitive compensation based on experience and impact.