Lead CRM/Retention Manager
WARP JUMP COMPANY is a dynamic and pioneering Gaming Tech Company that passionately crafts advanced online iGaming solutions for various markets worldwide. We are an integral part of an international group of companies, with our headquarters in the vibrant city of London. This esteemed group unifies a myriad of innovative and thriving tech enterprises from a wide range of industries. Since its establishment in 2010, the group has consistently fostered a reputation as a catalyst for the most rapidly growing ventures within the global IT industry. At WARP JUMP COMPANY, we are not merely offering jobs; we provide platforms for personal growth, professional development, and opportunities to make a significant impact in a thrilling and swiftly evolving industry. We eagerly anticipate the chance to connect with potential candidates who are excited to leap forward into the future of iGaming with us.
We’re looking for a Lead CRM/Retention Manager to join our iGaming team and take ownership of CRM and retention strategy across the player lifecycle. The role combines hands-on campaign management, segmentation, automation, and retention optimization.
Key responsibilities:
- Build and develop CRM and retention strategies for casino products
- Develop player lifecycle campaigns: onboarding, retention, reactivation, churn prevention, loyalty
- Create segmentation strategies and personalized communication flows
- Analyze CRM performance metrics
- Optimize communication funnels and player engagement strategies
- Supervise Email Retention Specialist
- Oversee CRM campaigns across Email, SMS, Push
- Work with automation and trigger-based campaigns.
Requirements:
- 2+ years experience in iGaming
- Hands-on experience with Customer.io is a must
- Nice to have skills with Excel, Liquid and ability to write copy
- Would be a plus knowledge of Figma, Bonus Calculation, Webhooks
- English level - Upper-Intermediate (B2).
Soft skills:
- Data-driven mindset
- Quick thinking and strong problem-solving skills
- Team player with strong collaboration skills
- Ambitious and growth-oriented.
What do we offer:
- Competitive salary based on experience and expertise
- 30 days of paid vacation, plus additional paid days off for Ukrainian national holidays
- Flexible schedule and a strong work-life balance culture — we value results, not hours
- Full remote work — work from anywhere you feel productive
- No micromanagement — we trust our team and empower you to own your work
- Transparent communication across all levels of the company
- Referral program with bonuses for recommending great talent
- Support during life challenges — we stand by our team when it matters most.
Apply now and let’s create something great together!