Sr Customer Success Manager

About the Company

Biohackers World is a leading US-based conference and expo that brings together science, wellness, and community. With events in major cities (Los Angeles, Chicago, Miami, New York, San Francisco), we connect health innovators, visionary speakers, longevity experts, spirituality and health optimization enthusiasts into one transformative experience. We create an immersive environment where ideas are exchanged, collaborations are formed, and the future of health and technology is shaped.

  Mission of the Role

We're seeking a dedicated Customer Success Manager to lead customer and partner onboarding for our conference and expo events ecosystem. You'll be the primary point of contact for exhibitors, partners and customers —from initial through event delivery and post-event follow-up. Your mission is to ensure every stakeholder achieves maximum value from their participation.

 Key Responsibilities

Customer Onboarding

• Lead end-to-end onboarding for new conference participants (exhibitors, speakers, moderators)
• Conduct alignment of expectations, deliverables, and success metrics
• Configure and customize event experiences based on partner exhibitor level

Communication & Reporting

• Manage email communications and maintain organised correspondence.
• Ensure accurate and timely interactions with partners and stakeholders.
• Provide clear responses to attendee inquiries and customer support requests.
• Assist with attendee registration and record accuracy.
• Respond to participant questions and provide support before and during the event.
• Keep database records accurate, maintain structured documentation and communication logs.

Relationship Management

• Serve as trusted advisor throughout the entire event lifecycle (pre-event, during, post-event)
• Build long-term relationships with repeat exhibitors and strategic partners
• Manage questions and concerns with professionalism and resolution focus

Event Operations Coordination

• Collaborate with sales, marketing, and event teams to ensure seamless execution
• Track and communicate critical milestones leading up to event dates
• Ensure all deliverables (booth setup, branding, logistics, digital assets) meet commitments
• Act as customer advocate in internal planning discussions

 Qualifications

• 4+ years experience in customer success, account management, or client services
• Strong verbal and written communication skills
• Ability to manage multiple accounts simultaneously under tight deadlines
• Proficiency with CRM tools (Salesforce, HubSpot) and collaboration platforms (Notion, Slack, GSuite)