Biohackers World

About the Company

Biohackers World is a leading US-based health and wellness company, connecting people through conference & expo events, impactful media channels, and a transformative marketplace which bring together science, wellness, and community. We connect health innovators, visionary speakers, longevity experts, spirituality and health optimization enthusiasts into one transformative experience. We create an immersive environment where ideas are exchanged, collaborations are formed, and the future of health and technology is shaped.

 Mission of the Role

We're seeking a Senior Marketplace Partnerships Manager to build and manage our third-party seller ecosystem. You'll identify, onboard, and nurture brand partners whose products belong in our marketplace—while optimizing their performance and ensuring compliance.

This is an individual contributor role with strategic ownership. You'll report to the Head of Growth and own the full lifecycle: vendor sourcing, commercial negotiation, onboarding, ongoing account management, and performance reporting.

 Key Responsibilities

Vendor Acquisition

• Build and maintain a target list of 100–200 prospective brands across categories: supplements, nootropics, wearables, at-home diagnostics, recovery devices, light therapy, sleep optimization, mental and cognitive health, aesthetic, nutrition protocols and other health and wellness products.
• Conduct proactive outreach (cold email, LinkedIn, intro calls) to generate qualified leads.
• Vet brand product quality, regulatory compliance, and alignment with audience values.
• Convert prospects into active vendors through persuasive pitches and onboarding.
• Analyze marketplace data to identify underrepresented categories or high-demand gaps. Proactively recruit brands to fill those gaps and diversify product offerings.

Commercial Negotiation & Contracting

• Set commission structures by category (typically 10–30% take rate depending on margins and volume).
• Negotiate minimum performance commitments, and payment schedules.
• Draft and manage vendor agreements, including terms for refunds, returns, and brand representation.
• Identify upsell opportunities (featured placements, bundle promotions, event booths).

Onboarding

• Guide vendors through listing setup: product catalogs, images, descriptions, pricing, inventory feeds.
• Coordinate with technical/operations teams on marketplace platform integration (Shopify Plus, WooCommerce).

Account Management

• Serve as primary point of contact for 30–80 active vendors.
• Conduct quarterly business reviews (QBRs) with top performers, sharing sales data and growth recommendations.
• Monitor vendor KPIs: sell-through rates, return rates, customer ratings, response times.
• Address issues quickly: payout discrepancies, stock-outs, customer complaints, listing errors.

Qualifications

• 4–6 years in e-commerce partnerships, marketplace operations, or vendor management
• Proven success building or scaling a third-party seller program with measurable GMV/commission growth
• Comfortable setting commission rates, negotiate terms, and performance commitments
• Familiarity with marketplace platforms (Shopify Plus, WooCommerce, or equivalents)
• Proficient in spreadsheets, dashboards, and basic BI tools for performance analysis
• Clear, persuasive writing and speaking; able to manage vendor expectations professionally

About the Company

Biohackers World is a leading US-based conference and expo that brings together science, wellness, and community. With events in major cities (Los Angeles, Chicago, Miami, New York, San Francisco), we connect health innovators, visionary speakers, longevity experts, spirituality and health optimization enthusiasts into one transformative experience. We create an immersive environment where ideas are exchanged, collaborations are formed, and the future of health and technology is shaped.

  Mission of the Role

We're seeking a dedicated Customer Success Manager to lead customer and partner onboarding for our conference and expo events ecosystem. You'll be the primary point of contact for exhibitors, partners and customers —from initial through event delivery and post-event follow-up. Your mission is to ensure every stakeholder achieves maximum value from their participation.

 Key Responsibilities

Customer Onboarding

• Lead end-to-end onboarding for new conference participants (exhibitors, speakers, moderators)
• Conduct alignment of expectations, deliverables, and success metrics
• Configure and customize event experiences based on partner exhibitor level

Communication & Reporting

• Manage email communications and maintain organised correspondence.
• Ensure accurate and timely interactions with partners and stakeholders.
• Provide clear responses to attendee inquiries and customer support requests.
• Assist with attendee registration and record accuracy.
• Respond to participant questions and provide support before and during the event.
• Keep database records accurate, maintain structured documentation and communication logs.

Relationship Management

• Serve as trusted advisor throughout the entire event lifecycle (pre-event, during, post-event)
• Build long-term relationships with repeat exhibitors and strategic partners
• Manage questions and concerns with professionalism and resolution focus

Event Operations Coordination

• Collaborate with sales, marketing, and event teams to ensure seamless execution
• Track and communicate critical milestones leading up to event dates
• Ensure all deliverables (booth setup, branding, logistics, digital assets) meet commitments
• Act as customer advocate in internal planning discussions

 Qualifications

• 4+ years experience in customer success, account management, or client services
• Strong verbal and written communication skills
• Ability to manage multiple accounts simultaneously under tight deadlines
• Proficiency with CRM tools (Salesforce, HubSpot) and collaboration platforms (Notion, Slack, GSuite)