Biohackers World

About the Company

Biohackers World is a leading US-based conference and expo that brings together science, wellness, and community. With events in major cities (Los Angeles, Chicago, Miami, New York, San Francisco), we connect health innovators, visionary speakers, longevity experts, spirituality and health optimization enthusiasts into one transformative experience. We create an immersive environment where ideas are exchanged, collaborations are formed, and the future of health and technology is shaped.

  Mission of the Role

We're seeking a dedicated Customer Success Manager to lead customer and partner onboarding for our conference and expo events ecosystem. You'll be the primary point of contact for exhibitors, partners and customers —from initial through event delivery and post-event follow-up. Your mission is to ensure every stakeholder achieves maximum value from their participation.

 Key Responsibilities

Customer Onboarding

• Lead end-to-end onboarding for new conference participants (exhibitors, speakers, moderators)
• Conduct alignment of expectations, deliverables, and success metrics
• Configure and customize event experiences based on partner exhibitor level

Communication & Reporting

• Manage email communications and maintain organised correspondence.
• Ensure accurate and timely interactions with partners and stakeholders.
• Provide clear responses to attendee inquiries and customer support requests.
• Assist with attendee registration and record accuracy.
• Respond to participant questions and provide support before and during the event.
• Keep database records accurate, maintain structured documentation and communication logs.

Relationship Management

• Serve as trusted advisor throughout the entire event lifecycle (pre-event, during, post-event)
• Build long-term relationships with repeat exhibitors and strategic partners
• Manage questions and concerns with professionalism and resolution focus

Event Operations Coordination

• Collaborate with sales, marketing, and event teams to ensure seamless execution
• Track and communicate critical milestones leading up to event dates
• Ensure all deliverables (booth setup, branding, logistics, digital assets) meet commitments
• Act as customer advocate in internal planning discussions

 Qualifications

• 4+ years experience in customer success, account management, or client services
• Strong verbal and written communication skills
• Ability to manage multiple accounts simultaneously under tight deadlines
• Proficiency with CRM tools (Salesforce, HubSpot) and collaboration platforms (Notion, Slack, GSuite)

Company

Biohackers World is a leading US‑based health and wellness company, hosting conference and expo events, bringing together science, wellness, and community. Events are hosted in Los Angeles, Chicago, Miami, New York City, where we connect health innovators, visionary speakers, spirituality, longevity experts, and health optimization enthusiasts into one transformative experience. We create an immersive environment where ideas are exchanged, collaborations are formed, and the future of health and technology is shaped.

Position Overview

You'll be the research backbone of our health and wellness content operation — sourcing and vetting studies, evaluating scientific claims, and producing accurate, nuanced material that our audience can rely on. You'll work alongside editors and content strategists to ensure everything we publish is grounded in credible evidence and communicated accessibly, without oversimplifying the science.

Key Responsibilities

• Search, review, and synthesize peer-reviewed studies, clinical trials, systematic reviews, and meta-analyses across health and wellness topics
• Fact-check health claims in drafted and published content, flagging inaccuracies, outdated information, or unsupported assertions
• Assess study quality — including methodology, sample size, funding sources, and publication credibility — to distinguish strong evidence from weak or preliminary findings
• Write in-depth research reports as well as shorter accessible articles, summaries, and explainers for a general wellness audience
• Maintain a curated database of trusted sources, experts, institutions, and recurring reference materials for the content team
• Monitor health news cycles, emerging research, and regulatory updates to surface timely, relevant stories
• Apply responsible editorial standards around health misinformation, sensationalism, and the appropriate framing of risk and uncertainty

|  Qualifications

• 2–5 years of experience in health journalism, science writing, medical content, or a research-intensive content role
• Proven ability to read and critically evaluate scientific literature, including understanding of study design, statistical significance, and research limitations
• Familiarity with research databases such as PubMed, Cochrane Library, Google Scholar, or similar academic resources
• Strong writing skills across formats — from detailed analytical reports to short-form consumer-facing wellness content
• A healthy skepticism toward health trends, as well as bias of industry funded studies and — and the research instincts to back it up
• Strong attention to detail and a genuine commitment to accuracy and editorial integrity
• Ability to manage multiple assignments independently and communicate clearly with editors and cross-functional collaborators

Nice to have

• Degree or coursework in nutrition, public health, biology, medicine, or a related scientific discipline
• Experience working with or alongside licensed healthcare professionals (MDs, RDs, PhDs) in a content review process
• Knowledge of YMYL (Your Money or Your Life) content standards and health-related SEO considerations
• Familiarity with a specific wellness vertical such as mental health, fitness, nutrition, sleep, or longevity