Customer Success Manager
A product company is looking for a Customer Success Manager to work remotely.
The company creates iGaming solutions and develops a complex modular platform for B2B partners, actively scaling the product and team.
The product processes 1 million transactions per day, has 10+ million active users per month, and provides 99.9% SLA. The platform consists of 400+ services, with key modules including payment systems, CRM for clients, tools for client verification and responsible gaming, a fraud prevention system, a back-office platform, a CMS for content, and bonus programs.
The focus of the role is developing long-term partnerships with B2B clients of a complex SaaS platform and full ownership of their requests. The CSM works at the intersection of the client, Product, and Delivery, influencing feature adoption, Customer Health, and the development of the CS function itself.
They offer: health insurance and partial compensation for kindergartens (in Ukraine), parental leave and sabbatical, 20 days of vacation and sick leave, corporate English, certification reimbursement, equipment, as well as opportunities for professional development in a rapidly growing company.
Required experience in Customer Success/Account Management/Product Operations, experience with an iGaming B2B platform, and conversational English.