Senior Digital Account Manager

dNovo Group is a Toronto-based digital marketing agency operating since 2011. We work with clients in the legal, medical, and construction industries, delivering a full 360-degree digital marketing approach.

We are looking for a Senior Digital Account Manager who can confidently lead client relationships, own SEO strategy, and drive measurable performance growth.

This is a senior, client-facing leadership role. We are looking for someone ambitious, proactive, and experienced specifically in managing digital marketing clients within an agency environment. 

Role Overview

As a Senior Digital Account Manager, you will be the strategic owner of your client portfolio. You will lead communication, manage expectations, oversee SEO strategy, and ensure consistent performance improvements.

This is not a coordination role. We are looking for a strong relationship manager who understands digital marketing deeply and can confidently guide clients. 

Key Responsibilities

Client Relationship Leadership

• Serve as the primary strategic point of contact for assigned clients
• Lead regular client meetings and performance calls
• Maintain consistent, proactive communication
• Manage client expectations and resolve issues professionally
• Build long-term trusted relationships

SEO Strategy & Performance Ownership

• Develop and oversee SEO strategies aligned with client business goals
• Conduct advanced keyword research and content planning
• Identify technical SEO opportunities and growth areas
• Perform website audits and provide actionable recommendations
• Monitor rankings, traffic, and engagement metrics
• Deliver clear, insightful performance reports
• Ensure implementation quality across internal teams

Cross-Functional Coordination

• Work closely with content creators, developers, designers, and ad managers
• Ensure campaigns are executed accurately and on time
• Maintain high standards of quality and accountability

Growth & Retention

• Identify upsell opportunities
• Proactively recommend improvements and new initiatives
• Take ownership of client satisfaction and retention

Qualifications

• 3+ years experience as an Account Manager in a digital marketing agency
• Strong hands-on knowledge of SEO strategy and execution
• Proven experience managing digital marketing clients (not general account management)
• Deep understanding of keyword research, technical SEO, and content optimization
• Proficiency with SEMrush, Ahrefs, Moz, Google Analytics, and Search Console
• Excellent English communication and presentation skills
• Ability to manage multiple client accounts in a fast-paced environment
• Strong analytical and problem-solving skills
• Highly organized and detail-oriented
   

Preference will be given to candidates able to work Toronto business hours.

What We Offer

• Competitive salary
• Long-term opportunity
• Supportive international team
• Performance-driven culture