Head of Customer Support iGaming

We are seeking a highly qualified Head of Customer Support to join our fast‑growing iGaming startup. Our team combines deep industry expertise, many years of hands‑on experience, and a strong professional network - making us ambitious, highly capable, and ready to scale.

Key Responsibilities:

• Recruiting, onboarding, mentoring, and developing the support team.
• Developing and implementing processes, procedures, and quality standards.
• Monitoring team performance and ensuring adherence to key metrics (CSAT, response time, etc.).
• Managing support tools, and other platforms.
• Ensuring high customer service standards in a 24/7 dynamic environment.
• Collaborating with other departments to enhance the customer experience.
• Improving communication processes with clients Increased response speed and quality.
• Implementation of a service desk and control of task processing.

• Creation of reports and analytics for the department.

   

Requirements:

• Proven experience in a similar role within the iGaming industry.
• Strong understanding of Tier‑1 market specifics.
• Excellent leadership skills and experience managing teams.
• Outstanding communication and organizational abilities.
• Ability to analyze data and deliver detailed reports.
• English proficiency at B1+ level.

We offer:

• Work in an international Tier‑1 iGaming environment.
• Remote format with flexible schedule.
• Competitive compensation and performance bonuses.
• Opportunity to shape global marketing strategy and scale a Tier‑1 product.
• Collaborative, multicultural team atmosphere.