IT Support and Systems Administrator

We’re looking for a hands-on, proactive, and service-focused IT Support & Systems Administrator to keep our people, devices, and core systems running smoothly every day. You’ll be the go-to person for technical support, system improvements, and IT operations — ensuring our team has the tools and support they need to thrive.

Key Responsibilities

Provide daily technical support across hardware, software, and networks — documenting tickets and resolutions.
Set up and maintain workstations, peripherals, and office IT equipment (imaging, patching, and backups).
Manage user accounts and access throughout the employee lifecycle (onboarding → changes → offboarding).
Maintain accurate IT asset inventory and oversee allocation, lifecycle management, compliance, and vendor coordination.
Troubleshoot and support network and system services (Wi-Fi, VPN, DNS, printers, basic servers) with clear escalation paths.
Implement and improve IT systems and tools, maintain documentation, and train end-users.
Run security and compliance checks (audits, policy enforcement, updates, incident response).

Requirements

1–3 years’ experience in IT support or system administration (preferred).
Proficiency with Windows & macOS environments and common productivity suites.
Familiarity with networking concepts, VPNs, and basic server management.
Strong problem-solving skills with a customer-first approach.
Excellent English communication skills (spoken & written).

Technical Requirements

3+ years in a similar System Administrator role (or equivalent experience).
Hands-on experience with network infrastructure & hardware.
Proficiency in Linux administration (installation, maintenance, CLI usage).
Solid understanding of core protocols: HTTP, DNS, SMTP, IMAP, DHCP, ICMP.

Preferred Experience

SaaS management and license governance.
Jira Datacenter administration (JSM, Jira Software, Jira Asset Management).
Google Workspace Enterprise administration.
MDM solutions for laptops and mobile devices.

Nice to Have

Scripting & automation (Bash, Perl, Python).
SIL scripting for Jira.
Experience with Windows Server.

Soft Skills

Languages: English required, Greek & Russian a plus.
Strong analytical and problem-solving skills.
Ability to work independently and in a team on complex projects.
Excellent communication and documentation skills.