Customer Support Specialist
Skylum empowers millions of photographers to create incredible images. Our award-winning photo editing software combines AI-powered automation with full creative control. We make editing enjoyable, easy, and accessible for everyone.
You’ll join an environment where growth, learning, and creativity are encouraged. Flexible schedules, trust-based workflows, and a supportive team give you everything you need to focus on your best work.
🇺🇦 Proudly Ukrainian, Skylum stands with Ukraine through action, regularly supporting organizations that help accelerate our victory.
Required experience:
- At least 6 months experience in Customer Support;
- Upper-intermediate English is a MUST;
- Excellent communication skills;
- High level of personal responsibility;
- Positive attitude :)
Key Responsibilities:
- Handle and resolve all customers’ complaints and requests mostly in chat + emails;
- Analyse and assess customers’ needs;
- Deliver information about benefits of the products to turn potential customers into paid ones.
Nice to have:
- Interest in photography;
- Experience working with Photoshop and Lightroom;
- Knowledge in Zendesk;
- Experience in SaaS products
- Previous work during the evening hours
Work schedule in 2 shifts:
- Morning 7:00-16:00
- Evening 15:00-00:00
What we offer
For personal growth:
- A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;
- An educational allowance to ensure that your skills stay sharp;
- English, German and Polish classes to strengthen your capabilities and widen your knowledge.
For comfort:
- A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;
- The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.
For health:
- Medical insurance;
- Twenty-one days of paid sick leave per year;
For leisure:
- Twenty-one days of paid vacation per year;
- Fun times at our frequent team-building activities.
What to expect when you apply
- An interview with our Talent Acquisition Manager
- Test task to show your skills
- Professional interview
- Interview with HR
- And finally, your job offer!