Casino Manager (Operational Product Manager)

Atlaslive is a dynamic iGaming platform that provides the best quality software solutions for iGaming business. We create a live connection between business ambitions and opportunities. Atlaslive is recognized worldwide as one of the leading Sportsbook Platforms, as well as the Best Sports Betting Provider and a Rising Star in Sports Betting Technology within the CEE, Baltic and Nordic markets. Atlaslive, the tech behind the game.

Responsibilities:

Operational Management

• Monitor key online casino performance metrics on a daily basis, including GGR, NGR, Deposit Volume (Dep Sum), and Hold.
• Analyze player acquisition and retention performance in close collaboration with the Marketing and Retention teams.
• Monitor payment success rates and withdrawal limits, working closely with the Payments and Risk teams to identify and address potential issues.
• Monitor and analyze player behavior in collaboration with the Marketing and Risk teams to identify trends, patterns, and potential areas for improvement.
• Oversee and track all product-related changes, ensuring effective coordination with the Product Manager, Technical team, and CRM team.
• Manage gaming content and the casino lobby structure to ensure an effective and engaging player experience.

Player Lifecycle Management

• Manage and continuously improve player activation and retention programs.
• Analyze the effectiveness of bonus utilization and identify opportunities to improve the overall bonus strategy.

Analytics & Reporting

• Prepare regular reports on key business and operational performance metrics.
• Analyze performance data and provide actionable, data-driven recommendations to support business decisions and improve key results.

Cross-Functional Collaboration

• Coordinate activities and workflows across cross-functional teams to ensure effective execution of operational and product-related initiatives.

Risk Management

• Monitor suspicious player activity and collaborate with relevant teams when potential risks are identified.
• Ensure ongoing compliance with applicable licensing requirements and conditions.

Requirements:

Hard Skills

• Strong understanding of key online casino metrics and KPIs, including GGR, NGR, Deposit Volume, Hold, and Retention.
• Hands-on experience working with analytics and reporting tools.
• Solid knowledge of player lifecycle management principles, including player onboarding, activation, engagement, and retention.
• Good understanding of payment systems and payment flows, as well as the specifics of risk management and anti-fraud processes within the iGaming industry.

Soft Skills

• Strong analytical thinking and the ability to interpret data and translate insights into actionable recommendations.
• Excellent communication and cross-functional collaboration skills.
• Ability to work effectively as part of a team and coordinate with multiple stakeholders.
• Ability to make informed decisions and prioritize effectively in situations of uncertainty.

Expected Outcomes:

• Improvement of key business and player performance metrics, including GGR, NGR, and Retention.
• Optimization of player onboarding and activation processes.
• Increased effectiveness and efficiency of bonus programs and bonus utilization.
• Increased player loyalty, engagement, and long-term retention.

Career Growth & Opportunities:

• Become part of a global leader in iGaming innovation.
• Access to professional development programs and industry events.
• Opportunity to work with top-tier experts in cutting-edge technology.
• Drive real impact in a fast-growing international market.
• Flexible career progression within a scalable and adaptable platform.

Working Conditions:

— Vacation: 22 working days per year, plus official public holidays.

— Sick Leave:

*5 paid sick days annually (no certificate required).

*Up to 10 additional days covered at 100% with a valid medical certificate.

— Equipment: Personal budget for necessary hardware and tools.

— Education: Annual learning & development budget to support your professional growth.

— Health & Wellness: Access to a personal limit within our benefit cafeteria system for health-related expenses.

Join our passionate and talented team and be at the forefront of transforming the iGaming industry with groundbreaking live tech solutions. If you’re a visionary professional eager to shape the future of iGaming, Atlaslive invites you to apply and drive our continued success in this dynamic market.

Atlaslive — The Tech Behind the Game.

*All submitted resumes undergo a thorough review. If we do not contact you within 5 business days after your application, it means that we are unable to proceed with your candidacy at this time. However, we appreciate your interest in our company and will keep your contact details on file for future opportunities.