Middle QA Specialist

We are looking for a QA Engineer (Retention) to ensure the quality and reliability of our retention products, CRM campaigns, loyalty mechanics, and customer engagement tools. In this role, you will validate end-to-end customer journeys across multiple communication channels, test gamification and bonus mechanics, verify integrations between platforms, and ensure that retention initiatives are delivered with accuracy and consistency.

HOW YOU WILL MAKE AN IMPACT:

• Test CRM campaigns and customer communication flows in Customer.io and Smartico across Email, Push Notifications, SMS, In-App messages, Web Push, and Telegram.
• Validate email layouts, links, deep links, rendering, and user experience across different communication channels.
• Test automated customer journeys and trigger-based workflows, including Welcome Series, Abandoned Deposit, Reactivation, Birthday campaigns, and other lifecycle communications.
• Verify dynamic personalization, including customer attributes, balances, bonuses, promo codes, wagering information, and favorite games.
• Validate frequency capping, quiet hours, unsubscribe logic, and communication preferences.
• Test tournaments, leaderboards, loyalty programs, VIP progression, reward points, in-app shops, and other gamification features.
• Verify the functionality of gamified mechanics such as Wheel of Fortune, Scratch Cards, Quests, Daily Missions, Achievements, and real-time pop-ups.
• Validate bonus mechanics, including deposit bonuses, free spins, cashback, no-deposit bonuses, promo codes, and automated reward distribution.
• Test wagering requirements, betting restrictions, eligible games, and bonus completion logic.
• Verify multi-currency support and geo-specific bonus and communication rules.
• Validate event delivery, webhooks, and data synchronization between the B2B platform, Customer.io, and Smartico.
• Verify customer profile synchronization, including language, currency, VIP level, country, deposit history, and other customer attributes.
• Test audience segmentation to ensure customers are correctly included or excluded based on business rules.
• Validate A/B testing logic, traffic distribution, and campaign variants.
• Verify UTM tagging and tracking parameters to ensure accurate attribution in analytics platforms.
• Collaborate closely with Product Managers, CRM Managers, Developers, Analysts, and other stakeholders to maintain the quality of retention features.
• Perform additional QA tasks related to the Retention product as required by the business.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 2+ years of experience as a QA Engineer, preferably in iGaming, CRM, MarTech, or similar product environments.
• Experience testing CRM platforms, customer communication channels, or marketing automation systems.
• Understanding of customer lifecycle campaigns, segmentation, and trigger-based workflows.
• Experience testing REST APIs, webhooks, and system integrations.
• Knowledge of bonus mechanics, loyalty programs, or gamification features is highly desirable.
• Experience with Customer.io, Smartico, or similar CRM platforms is a strong advantage.
• Familiarity with SQL, browser developer tools, and API testing tools (Postman or similar).
• Strong analytical skills and attention to detail.
• Upper-Intermediate English (B2) or higher.

Nice to Have

• Experience in iGaming, FinTech, or high-volume B2C products.
• Experience testing A/B experiments and analytics tracking.
• Knowledge of HTML/CSS for email validation.
• Experience working with Jira, TestRail, Confluence, or similar QA tools.
• Understanding of retention marketing, CRM automation, and customer engagement strategies.

HOW WE WILL KEEP YOU SMILING:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)