Customer Support Specialist

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a Customer Support Specialist to join our team!

Requirements:

- Effective multitasking: ability to handle multiple chats, work with knowledge bases, and switch tasks without quality loss
- Problem-solving mindset and customer orientation: Experience and skills in resolving challenging situations. Ability to effectively identify, analyze, and resolve customer issues, demonstrating a deep commitment to achieving positive outcomes.
- Active engagement in work
- Experienced PC user (understanding of VPNs, internet connectivity, basic troubleshooting)
- Own equipment (PC/laptop with Windows 10/11, stable internet connection)

Responsibilities:

- Advise Clients on the company's product via online chat (no calls).
- Assist Clients in working with the website (provide technical support).
- Solve Clients' problems within the framework of the company's product.
- Build long-term relationships with Clients.
- Provide Clients with up-to-date information on current offers/promotions of the company

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.