Customer Support Manager
About the Role
We are looking for a highly organized, customer-focused, and proactive Customer Support Manager to join our growing team.
In this role, you will be responsible for managing daily customer communication, resolving issues efficiently, supporting operational processes, and helping ensure a smooth and positive customer experience across all communication channels.
This position is a great fit for someone who has experience in customer support, e-commerce, retail, operations, or logistics, and enjoys working in a structured, detail-oriented environment.
Format: Remote
Schedule: Part-time, 4 hours per day
Working days: Monday–Thursday + Saturday
Working hours: 4 hours within the window of 12:00 PM – 6:00 PM California Time
Responsibilities
• Manage daily customer support inquiries via email, chat, and social media
• Respond to students, schools, and wholesale customers professionally and efficiently
• Resolve customer issues related to orders, shipping, exchanges, inventory, and delivery timelines
• Coordinate with warehouse and operations teams regarding order status and fulfillment issues
• Manage customer communication and ticket organization through HubSpot CRM
• Track and update customer orders through HubSpot and internal systems
• Work closely with team members to improve internal workflows and communication
• Help improve ticketing systems, task organization, and customer support processes
• Collaborate with warehouse, operations, and management teams to ensure smooth daily operations
• Monitor customer satisfaction and maintain high-quality communication standards
• Assist with operational tasks related to inventory, shipping, and logistics
• Identify recurring customer issues and suggest process improvements
• Maintain organized records of customer interactions and support cases
• Support schools and institutional accounts with order coordination and follow-up
Qualifications
• Previous experience in customer support, operations, retail, or e-commerce
• Strong written and verbal communication skills
• Ability to multitask and manage priorities in a fast-paced environment
• Experience working with CRM systems, preferably HubSpot
• Strong problem-solving skills and attention to detail
• Team-oriented mindset with strong collaboration skills
• Ability to remain professional and solution-oriented under pressure
• Experience with Shopify or similar e-commerce platforms is a plus
• Experience coordinating with warehouses or logistics teams is preferred
Preferred Skills
• HubSpot CRM experience
• Shopify experience
• Project/task management tools (Asana, ClickUp, Trello, http://Monday.com, etc.)
• Inventory or order management experience
• Strong organizational and operational thinking
• Customer-first mindset