Customer Success Manager

Salary: $1,000–2,900 (depending on performance)
Probation period: 1 month ($1,000 fixed)
Schedule: 6/1, 09:00–21:00 (GMT+2)
Location: Remote
Target market: Spain

About the role

We are looking for a Customer Success Manager to join our team and work with inbound clients interested in financial products. In this role, you will communicate with potential customers, identify their needs, guide them through the onboarding process, and help them successfully get started on the platform.

Requirements

• At least 6 months of experience in Customer Success, Sales, Client Support, or Account Management.
• Strong communication and negotiation skills.
• Ability to build trust and maintain long-term client relationships.
• Experience in FinTech or Financial Services will be an advantage.

Responsibilities

• Process inbound leads and communicate with potential clients.
• Conduct initial consultations and identify customer needs.
• Guide clients through the onboarding process.
• Maintain effective communication throughout the onboarding journey.
• Achieve individual KPIs and performance goals.
• Keep CRM records accurate and up to date.

We offer

• Fully remote work.
• Competitive salary with performance-based bonuses.
• Opportunities for professional growth and development.
• Supportive team and a structured onboarding process.