Content and Community Specialist
Cloudfresh ⛅️ is a Global Google Cloud, Google Chrome Enterprise, Zendesk, Asana, GitLab, HubSpot, Miro, Okta, Cloudflare, JumpCloud, Wiz, and Microsoft Partner.
Since 2017, we've been implementing, migrating, integrating, administering, and auditing cloud solutions everybody knows - all the way from PoC and training to ongoing support and GenAI guidance, always with the customer's IT setup in mind.
Businesses get to capture the value of compelling products that span cloud computing, location and mapping, borderless collaboration, CRM, peerless customer service, and DevSecOps.
We're currently looking for a Content & Community Specialist to join our team. Half the job is conversation: catching what's said about us online, replying fast, joining the discussions where we belong. The other half is producing and managing top-of-funnel articles, translations, and visuals that make the site worth landing on.
Requirements
- Writing experience in the technology and software sectors, specifically within a B2B context.
- You care about how prospects and customers are treated, and you write like every public reply matters.
- Strong writing in English, upper-intermediate to advanced, with the ability to hold a consistent brand voice across short replies and long-form content.
- Comfort producing content at volume without dropping quality.
- Working knowledge of LinkedIn, Instagram, Facebook, and Reddit, including how each one handles reach, comments, and DMs.
- A proactive, curious mindset with a collaborative, detail-oriented approach.
Responsibilities
Social & Community
- Track mentions of Cloudfresh across LinkedIn, Instagram, Facebook, and Reddit, including tags, comments, and reposts.
- React to posts and comments about us so people know we're paying attention.
- Reply to DMs, comments, and threads quickly and in our voice.
- Join conversations where we're relevant, even when nobody tagged us.
- Follow and engage with the accounts that set the tone in our industry.
- Flag anything that needs an in-depth answer and route it to the right person.
Content
- Scale top-of-funnel content production for the website.
- Manage translations using internal resources and keep terminology consistent across languages.
- Create blog and news visuals with our design team.
Would Be a Plus
- Experience with HubSpot or a similar CRM and CMS.
- A track record of growing an owned community, whether that's a Reddit presence, a LinkedIn following, or something else you built from a standing start.
- Additional languages beyond English and Ukrainian.
Work Conditions
- Advance with Top Cloud Brands: Build your content and community expertise with Google Cloud, Google Chrome Enterprise, Zendesk, Asana, GitLab, HubSpot, Miro, Okta, Cloudflare, JumpCloud, Wiz, and Microsoft.
- Expand Your Reach: Speak to the global audiences and make an impact in diverse and dynamic markets.
- Make a Real Difference: Own the way our brand shows up in public, in conversation and in everything we publish.
- Grow with a Supportive Team: Join a team that celebrates your wins and encourages your growth every step of the way.
- Experiment & Innovate Freely: Bring your ideas to life in a culture that values creativity and is open to new approaches.
- Earn What You Deserve: Enjoy a competitive salary and a transparent bonus system tied to your results.
- Flexible Remote Schedule: Work flexibly remote or join us for a coffee in Kyiv or Prague offices.
- Comprehensive Leave: 24 vacation days, bank holidays, and 14 days of sick leave.
- Continuous Learning: Access sponsored educational opportunities such as courses, conferences, meet-ups, and company-sponsored English learning groups to keep your skills sharp and relevant.
When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes. You can withdraw this consent at any time.