Business Analyst

We are looking for a skilled Business Analyst to bridge the gap between business needs and technology solutions. You will work closely with stakeholders across the organization to gather requirements, analyze processes, identify opportunities for improvement, and help deliver solutions that drive business value.

Key Responsibilities

• Elicit, analyze, document, and validate business requirements through stakeholder interviews, workshops, and process mapping
• Translate business needs into clear functional and non-functional requirements, user stories, use cases, and process flows
• Collaborate with product owners, developers, designers, and QA to ensure requirements are well understood and properly implemented
• Analyze current business processes, identify inefficiencies, and recommend improvements or automation opportunities
• Support prioritization of the product backlog and help define acceptance criteria
• Create and maintain documentation (BRDs, process maps, data dictionaries, requirement traceability matrices)
• Facilitate communication between business and technical teams
• Support UAT planning, execution, and defect resolution
• Monitor project progress and flag risks or scope changes early
• Contribute to continuous improvement of BA practices and tools within the team

Requirements

Must-have

• 2+ years of experience as a Business Analyst (or similar role) in B2C products
• Strong experience gathering and documenting requirements using techniques such as interviews, workshops, user stories, and process modeling
• Proficiency with tools such as Jira, Confluence, Miro, Lucidchart, Visio, or similar
• Excellent analytical, problem-solving, and critical-thinking skills
• Strong written and verbal communication skills; ability to explain complex topics clearly to both technical and non-technical audiences
• Experience working in Agile/Scrum environments
• Ability to manage multiple stakeholders and prioritize competing demands

Nice-to-have

• Experience with data analysis (SQL, Excel, Power BI, Tableau)
• Familiarity with BPMN, UML, or other modeling standards
• Background in customer-facing platforms 
• Knowledge of software development lifecycle and basic technical concepts
• Certification such as CBAP, CCBA, PMI-PBA, or Scrum Master / Product Owner certification

What We Offer

• Competitive salary + bonus
• Flexible working arrangements
• Opportunity to work on impactful projects with cross-functional teams
• Professional development budget and learning opportunities