Engagement Manager

At Crunch-IS, we don’t just build technology — we create an environment where talented people can grow, develop innovative solutions, and truly feel their impact. We are a global team with a strong engineering culture, open communication, and genuine passion for what we do. No unnecessary hierarchy or bureaucracy — just professionals collaborating on meaningful and exciting challenges.

Crunch-IS is a trusted software development and technology consulting partner specializing in Artificial Intelligence, Machine Learning, Cloud/DevOps transformation, and Data Analytics. Since 2018, we’ve partnered with startups, fast-growing companies, and global enterprises across the USA and UK, helping them solve complex challenges in industries such as Healthcare, FinTech, Logistics, and Oil & Gas.

About the role

We’re looking for an Engagement Manager to own and drive early-stage client engagement and new business opportunities. This role sits at the intersection of business, technology, and relationships.

You’ll be the first point of contact for prospective clients - leading discovery conversations, understanding business challenges, and shaping initial engagements that turn interest into qualified opportunities. This is a new business–focused role, but it’s rooted in consultative conversations, trust-building, and long-term value rather than transactional selling.

If you enjoy engaging with senior stakeholders, asking the right questions, and helping clients articulate their needs — you’ll feel at home here.
 

Responsibilities

• Own and manage the early stages of the client engagement lifecycle.
• Act as the primary point of contact for prospective clients during the first phases of engagement.
• Lead consultative discovery conversations to understand business goals, challenges, and technical context.
• Translate client pain points into clearly defined business and technical opportunities aligned with Crunch’s services (AI/ML, Cloud/DevOps, Custom Software, Dedicated Teams).
• Collaborate closely with technical experts and pre-sales engineers to shape solution approaches, proposals, and pitch materials.
• Build and maintain a healthy pipeline of qualified opportunities, ensuring accurate tracking and insights in CRM systems.
• Engage with C-level executives, CTOs, and technology leaders, clearly articulating Crunch’s value proposition.
• Stay informed about market trends, client needs, and competitor positioning to support effective engagement strategies.

Requirements

• 1+ years of experience in B2B roles such as Customer Engagement, Business Development, Sales, or Consulting within Software Development, IT Services, or SaaS.
• Solid understanding of the software development lifecycle (SDLC) and modern technology concept.
• Familiarity with AI/ML, Cloud platforms, and Data-related solutions — you don’t need to code, but you should speak the language of tech leaders.
• Proven “hunter” mindset with the ability to generate leads and open new accounts.
• Experience navigating complex organizations and engaging decision-makers (CTOs, VPs of Engineering, Product Leaders).
• Excellent verbal and written communication skills in English.
• Strong presentation and negotiation abilities.
• Experience working with CRM tools (e.g., HubSpot, Salesforce) and structured sales processes.
   

Benefits

• 18 paid vacation days per year (available after 6 months).
• 10 paid sick days annually — no medical certificate required.
• An extra paid day off for marriage, childbirth, or bereavement.
• English courses.
• Educational budget.
• Flexible work options — fully remote, office in Lviv, or hybrid.

Why People Like Working Here

• Real ownership over your work and clear impact on company growth.
• Global clients and meaningful, high-value sales cycles.
• Flexible, remote-first culture built on trust and transparency.
• Strong collaboration between sales, delivery, and engineering teams.
• Focus on learning, development, and long-term career growth.