Sales and VIP Team Leader

Novoplex is a group of companies that develop iGaming products and provide performance marketing services across multiple domains.

We are currently looking for a Sales & VIP Team Leader to lead a team of sales and VIP managers, ensure a high level of service for key clients, and drive the team's achievement of sales and VIP business targets. 

 What you will do:

• Manage and motivate a team of sales and VIP managers, ensuring high-quality service for key/VIP clients;
• Execute sales and VIP KPIs (NGR, Retention, Conversion to VIP), monitor Tableau data and metrics, analyze trends, and report on opportunities and problem areas;
• Assign daily/weekly/monthly tasks, monitor their progress, and ensure adherence to sales and VIP processes;
• Conduct QA: listen to calls, review correspondence with clients, hold regular one-to-one meetings, and provide constructive feedback;
• Onboard and train new sales reps and VIP managers, coaching them on product knowledge and best practices;
• Collaborate with the CRM team to develop new bonuses and campaigns;
• Provide daily/weekly updates on team results and performance to management, and prepare monthly and salary reports.

What you will need for this:

• English proficiency (Upper-Intermediate+);
• Experience in the iGaming industry (sales or VIP/CRM background);
• Proven experience in team leadership (2+ years managing a sales or VIP team);
• Understanding of sales/VIP program metrics (NGR, RR, BR, retention, deposits, bets, etc.);
• Proficiency in Tableau or similar BI/analytics tools;
• Experience working with CRM systems;
• Strong reporting skills (Excel/Google Sheets).

 What will be a plus:

• Experience with Confluence or similar documentation tools;
• Understanding of bonus and campaign strategy/mechanics;
• Conflict resolution and escalation-handling skills.

Why you should be part of Novoplex:

• Professional development opportunities: compensation for professional courses and events;
• Fair compensation based on individual contribution;
• Time to rest: 20 working days of paid vacation, a day off on your birthday, and additional days off for significant personal dates. Flexible observance of Ukrainian public holidays;
• Time to recover: 7 paid sick leave days without a medical certificate, unlimited with a certificate. Maternity leave;
• Everything you need for effective work: equipment, power banks, coworking space compensation;
• Work-life balance: fixed working hours from 8:00 to 17:00, fully remote format.

If you believe we could be a good match, please review our Hiring Process:

1. First Meet

Thank you for your application. Your CV will be reviewed by our recruitment team. If your skills match the role requirements, a recruiter will contact you to get acquainted and discuss your experience in more detail.

2. Technical Interview

An interview with your potential manager to discuss the skills and knowledge required to work on our projects.

3. Reference Check

We will contact your previous colleagues or managers to better understand your working style, strengths, and contribution to the team.

4. Offer Letter

We send you an offer and look forward to welcoming you to our team.

If you feel that we might be a good fit for each other — apply and join us 🚀