Monitoring Engineer (Duty Engineer)

About us:
Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 350 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team.

Our mission:
Become a stepping stone on our customers’ journeys of self-improvement.

Our values:

• Deliver what matters
• Respect and support others
• Initiate and own
• Voiceopenly
• Execute with quality

If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com.

Responsibilities:

• Monitor systems and infrastructure in real time (24/7 with 12-hour shifts 08:00-20:00 and 20:00-08:00 UTC+3).
• Promptly process incoming requests and incidents.
• Initially diagnose problems and document them.
• Resolve simple incidents.
• Escalate complex problems to the next support line promptly.
• Maintain incident documentation.
• Participate in the improvement of monitoring and response processes.

Requirements:

• Basic understanding of web servers and network technologies.
• Familiarity with cloud technology concepts (preferably AWS).
• Basic knowledge of computers and operating systems.
• Knowledge of containerization principles (Docker, Kubernetes).
• Attention to detail and analytical thinking.
• Readiness to work shifts, including nights and weekends.
• Willingness to learn and quickly acquire new knowledge.
• Good communication skills.
• Basic English proficiency (ability to read technical documentation with a dictionary).
• Technical education or student of a technical specialty.

Nice to have:

• Basic knowledge of Linux/Unix systems
• Familiarity with monitoring systems
• Interest in IT system administration and support

Basic scripting skills (Bash, Python)

Employee Benefits:

Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs

Сoworking Compensation: We provide 100% compensation for coworking spaces in Ukraine (except Kyiv, where we have a cozy and autonomous hub) and 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace

Free Office Lunches: We want you to stay fueled and focused, so we provide delicious free lunches for everyone working from our hubs. It’s one less thing for you to worry about during a productive workday

Flexible Public Holidays Policy: Gismart provides its employees with 6 fixed public holidays per year and gives you the freedom to choose 5 additional holidays to your liking

100% Sick Leave Compensation

Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs

Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools

Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses

Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart

Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs