Account / Project Manager (Speech Analytics Implementation)
About Ender Turing
Ender Turing is an AI startup building a B2B SaaS platform that transforms the way businesses understand customer conversations.
Our AI-powered Speech Analytics platform analyzes 100% of customer interactions, helping enterprise companies improve sales performance, customer service quality, compliance, and operational efficiency.
We work exclusively with B2B clients, partnering with mid-market and enterprise companies to implement AI solutions that deliver measurable business results.
We're looking for someone who enjoys partnering with customers, solving complex business challenges, and leading implementation projects from kickoff through successful adoption.
This is a hybrid role that combines Project Management, Customer Success, Solution Consulting, and Account Management.
We're looking for someone who thrives on taking ownership, solving complex customer challenges, and delivering measurable business outcomes—not someone who simply responds to support requests.
What you'll do
As the primary point of contact during implementation, you'll become a trusted advisor to enterprise customers, guiding them from project kickoff to successful product adoption.
Your responsibilities will include:
- Leading customer implementation and pilot projects from kickoff to successful launch
- Building trusted relationships with customers and guiding them toward successful product adoption
- Understanding customers' business processes and configuring the platform to maximize business value and ROI
- Coordinating technical integrations with both our engineering team and the customer's technical stakeholders
- Managing project timelines, risks, expectations, and communication across all stakeholders
- Delivering onboarding sessions and user training
- Monitoring product adoption and measuring business outcomes
- Preparing reports and presentations that demonstrate project success and ROI
- Collaborating closely with the Product, Engineering, and Sales teams to continuously improve the customer experience
We're looking for someone who has
- 2+ years of experience as an Account Manager, Project Manager, Implementation Manager, Customer Success Manager, Solutions Consultant, or in a similar customer-facing role within a B2B SaaS or IT company
- Advanced English (C1+) with excellent written and spoken communication skills
- Strong stakeholder management and relationship-building skills
- Experience managing multiple customer projects simultaneously
- Excellent analytical and problem-solving abilities
- The ability to translate business requirements into structured implementation plans
- A solid understanding of APIs, integrations, and SaaS products (you don't need to be an engineer, but you should feel comfortable discussing technical topics)
- A high level of ownership, autonomy, and accountability
Nice to have
- Experience with AI or Machine Learning products
- Experience implementing enterprise SaaS solutions
- Experience working with Contact Centers, Speech Analytics, CRM platforms, or Customer Experience (CX) solutions
- Experience working with enterprise customers
- A degree in Information Technology, Computer Science, or a related field
What we offer
- The opportunity to work on an innovative AI product used by enterprise customers
- Competitive compensation linked to EUR
- Fully remote work
- B2B cooperation
- A high level of ownership and autonomy
- Direct collaboration with the founders and product team
- The opportunity to influence product development through customer feedback
- A fast-growing international startup with minimal bureaucracy and quick decision-making
- A culture that values initiative, ownership, continuous learning, and results
Hiring process
- HR Interview
- Practical Case Study & Logical Reasoning Tasks
- Interview with the CEO
- Final Discussion & Offer
How to apply
Please send us your CV together with a short cover letter.
In one paragraph, describe a B2B customer implementation that you personally led—from the initial customer engagement through implementation to successful product adoption. We'd love to learn about your role, the challenges you solved, and the business impact you helped achieve.