Senior Project Business Quality Manager

Responsibilities:

Taking end-to-end responsibility for quality performance throughout the entire project lifecycle: from product and system design through to installation, commissioning and after-sales

Defining and implementing quality standards, governance and processes for all project phases in a project-focused environment

Strategic partnership and close collaboration with technical departments, operations, partners and customers

Responsibility for handling customer complaints, escalations and costs of poor quality (COPQ) to drive sustainable improvement

Leading root cause analyses and continuous improvement processes across regional and cross-project structures

Establishing and maintaining KPIs, dashboards and management-level reporting to make quality visible

Positioning quality as a business enabler

Qualifications:

Relevant experience in engineering or quality management within international, project-driven and industrial environments

Comprehensive knowledge of certifications, risk management and quality standards such as ISO 9001 and CE

In-depth knowledge of COPQ, customer complaints and field quality

Experience with quality methodologies such as Six Sigma, FMEA and 8D

Ability to manage complexity, engage stakeholders effectively and remain calm and structured in escalation situations

Strong leadership skills based on influence rather than hierarchy

Fluent English is a must, German nice to have

Willingness to travel