CRM Dynamics - Copilot Service Workspace / Container Specialist

Minimum years experience: 3

Role Overview
We are looking for a specialist with hands-on experience in Microsoft Dynamics 365 Customer Service, focused on the development and integration of solutions within the Copilot Service Workspace.
The selected candidate will contribute to the evolution of our container-based integration layer, working on advanced customizations and channel integrations within Dynamics 365.

Core Responsibilities
• Configure and customize Microsoft Dynamics 365 Customer Service solutions.
• Develop and maintain integrations within Copilot Service Workspace.
• Implement and configure Channel Integration Framework (CIF) for embedding and connecting external applications.
• Develop frontend logic and custom behaviors using JavaScript / TypeScript.
• Work with Microsoft APM SDK to enable application integration within the Dynamics environment.
• Ensure performance, usability, and maintainability of the implemented solutions.
• Collaborate with backend and integration teams to ensure seamless end-to-end functionality.

Mandatory Requirements !!!
Proven hands-on experience with:
o Microsoft Dynamics 365 Customer Service
• Practical experience with:
o Copilot Service Workspace
o Channel Integration Framework (CIF)
o Microsoft APM SDK
• Strong experience in:
o JavaScript development within Dynamics environments
• Ability to work on embedded/integrated applications inside Dynamics (container-based approach).

Nice to Have
• Experience with TypeScript.
• Experience building custom UI integrations within Dynamics 365.
• Understanding of frontend architecture patterns in enterprise applications. Skills & Competencies
• Experience working in Agile environments (Scrum, Kanban).
• Familiarity with tools such as Jira.
• Strong analytical skills to align technical solutions with functional requirements.
• Ability to work autonomously in complex integration scenarios.
• Strong communication and collaboration skills.