Product Operations Lead

About BillionRent

BillionRent is an international luxury car rental marketplace that connects clients with premium vehicles across Europe and beyond.

We're building a scalable business with ambitious growth plans. The project is still at an early stage, but we're investing heavily in its development and believe in its long-term potential.

We're looking for a Business Operations Lead who will take full ownership of the project's operational performance, build efficient processes, develop the team, improve the product, and drive sustainable business growth.

This role reports directly to the CEO. While the strategic vision comes from the CEO, you will be responsible for turning that vision into daily execution and measurable business results.

Responsibilities

• Own product operations and ensure the business is managed through data, not assumptions.
• Prioritize the product backlog based on business impact and work closely with the CTO on development priorities.
• Build and maintain dashboards tracking traffic, leads, conversion, bookings, average markup, and lost opportunities.
• Ensure CRM (Kommo) data quality, including required fields, UTM tracking, deal values, and lost reasons.
• Analyze user behavior using GA4, Hotjar, and other analytics tools to identify friction points and optimization opportunities.
• Conduct customer interviews (CustDev) and turn insights into actionable product improvements.
• Develop, prioritize, and validate product hypotheses using measurable results.
• Review the quality and completeness of vehicle listings together with the Content Manager.
• Work with the Supply Owner to improve fleet coverage based on customer demand and lost lead analysis.
• Prepare weekly executive reports with key metrics, bottlenecks, recommendations, and decisions requiring founder involvement.
• Deliver monthly plan-vs-actual performance reports and monitor progress against business goals.

Requirements

• 2+ years of experience in Product Operations, Product Management, Business Operations, or a similar role.
• Experience in marketplaces, e-commerce, SaaS, travel, mobility, booking platforms, or other digital products.
• Strong understanding of product metrics, conversion funnels, CRM systems, and unit economics.
• Hands-on experience with web analytics tools such as GA4, Hotjar, Mixpanel, Amplitude, or similar.
• Experience managing product backlogs and working closely with engineering teams.
• Excellent analytical skills with the ability to translate data into business decisions.
• Strong ownership mindset and the ability to build systems independently rather than wait for direction.
• English level B2 or higher.

Nice to have

• Experience in startups or scale-ups.
• International business experience.
• Experience in the car rental, mobility, travel, or luxury services industry.
• Knowledge of Italian language.

What we offer

• Opportunity to build and scale a rapidly growing international project.
• High-impact role with real ownership and direct influence on business results.
• Fully remote work.
• Competitive fixed compensation plus KPI-based performance bonus.
• International team, fast decision-making, and the opportunity to grow alongside the business.