Business Operations Lead

About BillionRent

BillionRent is an international luxury car rental marketplace that connects clients with premium vehicles across Europe and beyond.

We’re building a scalable business with ambitious growth plans. The project is still at an early stage, but we’re investing heavily in its development and believe in its long-term potential.

We’re looking for a Business Operations Lead who will take full ownership of the project’s operational performance, build efficient processes, develop the team, improve the product, and drive sustainable business growth.

This role reports directly to the CEO. While the strategic vision comes from the CEO, you will be responsible for turning that vision into daily execution and measurable business results.

Responsibilities

• Take full ownership of BillionRent’s day-to-day operations, ensuring the project runs efficiently and delivers measurable business results.
• Lead and develop the project team, set priorities, monitor execution, and ensure accountability for outcomes.
• Build, optimize and document scalable operational processes, standards and workflows across the business.
• Identify operational bottlenecks, business risks and revenue leaks, and implement effective solutions.
• Work closely with designers and developers by translating business needs into clear product requirements and overseeing implementation.
• Improve the customer journey by analyzing data, user feedback and operational performance, ensuring product changes drive measurable impact.
• Monitor key business metrics including revenue, profitability, conversion, bookings, partner performance and operational efficiency.
• Develop and maintain a high-quality partner network, ensuring reliable supply, accurate content and strong quality standards.
• Resolve complex operational, customer and partner issues, protecting the company’s financial and reputational interests.
• Report directly to the CEO, providing clear visibility into project performance while driving execution of the company’s strategic vision.

Requirements

• Experience leading operations, a business unit, product operations or a fast-growing business.
• Proven experience managing cross-functional teams.
• Strong understanding of business metrics, profitability and operational KPIs.
• Experience working with product, design and engineering teams.
• Ability to build processes in fast-changing environments.
• Strong analytical and problem-solving skills.
• High level of ownership and accountability.
• Comfortable making decisions with incomplete information.
• Excellent communication and stakeholder management skills.
• English level B2 or higher.
• Willingness to stay highly involved and respond quickly when critical issues arise.
• Experience in car rental, marketplace, mobility, luxury services or e-commerce.

Nice to have

• Experience in startups or scale-ups.
• International business experience.
• Understanding of luxury customer expectations.
• Experience with CRM systems and internal operational platforms.
• Experience building knowledge bases and operational documentation.
• Experience improving customer journeys and conversion funnels.
• Experience implementing analytics, dashboards and performance reporting.

What we offer

• Opportunity to build and scale a rapidly growing international project.
• High-impact role with real ownership and direct influence on business results.
• Close collaboration with the CEO and leadership team.
• Fast decision-making without unnecessary bureaucracy.
• International remote team.
• Competitive fixed salary plus performance-based bonuses linked to business results.
• Professional growth together with an ambitious company.
• Freedom to implement your ideas and improve how the business operates.